Independent Research Shows A 97% Customer Satisfaction Rate For Amtelco's Support Services.*
How can we help?
TechHelper - Service Contract Customers. *Please note that your username is the first four digits of your support code. Your password is all five digits.
Email - Send an email to contact our service department.
For Technical Assistance
Call (800) 553-7679 and enter your identification code.
Technicians instantly see your organization’s specific information, making it possible to answer your questions quickly and efficiently.
Experience You Can Trust
Each system comes with the benefit of Amtelco’s years of experience in the field of call handling and messaging. Thousands of Amtelco systems are in operation around the world, 24 hours each day. Read our Testimonials
With You Every Step of the Way
We encourage each organization to work closely with our team of consultants and engineers through each phase of system planning, configuration, and implementation. This helps ensure that your system is at optimum performance levels to meet all the communication needs of your organization.
At Your Service
Assistance for your systems is available 24 hours a day, 365 days a year. A one-year support agreement is included with each system, giving customers a toll-free number to call, as well as unlimited access to Amtelco’s online TechHelper site to download manuals, software updates, and much more.
We strive to help our clients become a first-choice provider by building lasting consumer relationships. Our team is available to assist you!
Amtelco's Field Engineers are the first point of contact for our customers. They are rigorously trained in customer service and specific protocols so they can provide both a technically proficient and personal experience every time. Technical support is available 24 hours a day, 7 days a week, 365 days a year.
Our Projects Team and Implementation Specialists provide the service, support, and training needed to convey a consistent, personal and compassionate experience. From the beginning, these team members help guide the project and give you the tools needed to run a quick and efficient business.
Amtelco's Team Leaders supervise the client experience, which includes ongoing communication, problem tracking, and much more. They work with the Field Engineers in order to exceed client expectations. Our Team Leaders also coach and motivate to ensure the highest level of customer service is delivered with each and every communication.
Our Management Team is comprised of executive leaders with an average industry service of 30+ years. Together they provide the leadership necessary to keep Amtelco on the cutting edge of customer service, technology and communications.
Check Out Our TechHelper Online Resource Library
Just one of many benefits available to you as an Amtelco contract customer!
View reference guides, white papers, technical notes, and other product documentation.
Amtelco hosts online interactive training sessions that cover various topics and skill levels.
Training, tutorials, and webinar videos to simplify account set-up and offer programming ideas.