Virtual Call Center Solutions to Keep Your Business Growing
Amtelco’s virtual call center solutions are designed to help keep up with today’s technology and customer needs. Your agents and clients want to be able to access the information they need at any time from virtually any place. It’s a fundamental and critical part of any business. Remotely access schedules, directories, reports, telephone scripts, and even historical call management data quickly and efficiently, either through the Internet or through internal networks.
Secure and Transparent Remote Agent Software
Genesis Web Agent is Amtelco's communications software and virtual agent application designed to make working from home easy! The Genesis Web Agent application is a web browser-based telephone agent interface for the Genesis Intelligent Series (IS) call center platform. The application enables agents to process multi-channel calls through desktop computers, laptops and tablets from a web browser.
WebRTC is utilized to provide agent audio in a secure, multi-channel environment. All agent functions are still available for remote agent connections, including call log recording and retrieval, which allows for a smooth transition. For callers, the fact that your agents are remote is transparent!
Mobile-Friendly Call Center Application
miTeamWeb is a mobile-friendly application that enables staff to remotely access on-call schedules, directories, messages, reports, telephone scripts, and historical call management data quickly and efficiently, either through the Internet or through an organization’s internal networks.
Enterprise access to our communication tools can improve team collaboration workflows because staff can find the information they need on their own, without interrupting co-workers or employees in other departments. Customizable user-interface screens provide fast access to information you use the most.
Web Application to Enhance Communication
Our Web Chat feature enables web page visitors to communicate directly and immediately with your agents. A customizable script is displayed in through a chat session that guides your agent through the conversation. This feature can also be configured to provide smartphone browsers the option to contact an agent using SMS text messaging or an immediate phone call.
Our Secure Messaging Solutions App Simplifies Communication
Secure organizational communication is crucial for organizations. Our miSecureMessages mobile web app sends secure text, photo, audio, and video content and can be used on smartphones, tablets, and even desktop computers. The app simplifies communications to ensure fast, reliable, encrypted communications to enhance team collaboration and provide better customer service.
The miSecureMessages app is available as either a secure cloud-based or on-premise solution, allowing users to send messages from device to device, from the cloud, or directly from a call center. The app uses celluar technology to ensure messages are sent and received from virtually anywhere.
Web-Based Call Center Software Designed to Meet Your Needs
The benefits of Amtelco’s web-based call center software include:
- Make working from home easy with a seamless web-browser application.
- Increase availability with web-based scheduling, appointment taking and appointment reminder solutions.
- Enable Internet users to click on website links to send direct requests to operators for an immediate chat session.
- Deliver time-sensitive information with a secure text messaging application so that staff can respond to customer needs in minutes.
- Integrate on-call schedule information with a secure text messaging mobile application for iPhone, Android, and Windows device users.
- Provide your clients with customizable script-driven data collection using only a web browser.