Your Call Center's Solution For Remote Call Center Agents
The Genesis Web Agent application is a web browser-based telephone agent interface for the Genesis Intelligent Series (IS) call center platform. The Genesis Web Agent application makes any personal computer a professional telephone agent station.
The Genesis Web Agent application is a full functioning call handling application that enables your agents to:
- Perform directory searches, scripted messaging, and dispatching
- Access call recordings, web content, and on-call schedule
Grow Your Business With Virtual Call Center Agents
You'll find that Genesis Web Agent benefits both your business and agents:
- Easy Configuration. The application is accessible through a web-browser. No software to load or maintain on a device!
- Decrease Expenses. Eliminate terminal server costs and reduce labor expenses.
- Convenient. Work from anywhere with an internet connection.
- Portable. Users can access the application from a laptop, desktop, or tablet.
- Superior Voice Quality. Opus Codec delivers high quality audio.
- Efficient. Utilizes less bandwidth which is valuable for networks with limited bandwidths.
- Seamless Updates. Updates are completed via a web server.
- Enhanced Agent Experience. Custom keyboard layouts and Magnifier and Zoom settings.
Why Choose Amtelco?
By constantly providing innovative solutions, Amtelco has been a trusted leader in the telecommunications industry for over 40 years. Having received over 25 patents, you can rely on Amtelco to provide you with the tools you need to interact efficiently and securely and grow your business.
These are the guiding values of Amtelco:
- Prioritizing all members of the Amtelco family (customers and employees), providing five-star service.
- Creating reliable products that empower others to communicate quickly and securely.
- Growing and improving thoughtfully, evaluating what elements meet long-term needs.
- Treating members of the Amtelco family with consideration and transparency.
- Encouraging creativity and innovation, considering and fostering new ideas that come from all members of the Amtelco family.