Reduce training time and eliminate errors with Amtelco's Contact Based Architecture
Amtelco has been a leading provider of call center scripting and messaging tools since 1976. Experience the power and flexibility of the most advanced call center scripting software available. Amtelco’s scripting software is integrated with Intelligent Series directories, scheduling, messaging, dispatching and reporting.
“Contact Based Architecture has reduced our training time by 90%! Training reduced to a couple of days from weeks.
Operator errors, especially in dispatching, have been virtually eliminated.
The ability for each contact to be handled according to their individual status is a big improvement over general account information.
We also like the automatic assignment of Dispatch Jobs to operators.”
Newtown Answering Service
The benefits of Amtelco's messaging & scripting solutions include:
- Provide intelligent multi-media call routing to present calls, e-mails, SMS text messages, web chat requests, and message replies to agents for processing.
- Perform advanced call management functions, including configurable call control, multi-lingual voice processing with advanced call queueing announcements, and built-in call recording.
- Provide advanced agent call processing with call flow scripting and messaging.
- Provide advanced agent and automated dispatching to any device.
- Provide a flexible and secure messaging solution with Amtelco’s miSecureMessages smartphone paging app.
- Reduce errors in agent call handling by as much as 90% with advanced agent call flow scripting and messaging.
- Reduce agent training time by as much as 50%, allowing new staff to begin processing calls faster.
- Reduce labor costs by allowing agents to handle more calls with less training and reduced errors.
- Reduce IT costs with a software-based platform that can be virtualized on-site or cloud-based.
- Ensure your call center is always on-line with Amtelco’s top notch reliability and support.
- Generate more revenue through increased service offerings and flexibility.
- Enable ANI call screening and use specific call handling behaviors for repeated calls from specific telephone numbers.
- Display all aspects of your traffic volumes and call activities to agents and supervisors.
- Eliminate the need for expensive third-party hardware, external wiring, and individual workstation software with Amtelco’s all-inclusive call center solution.