Cloud-based call center software.
Virtualize your call center system and save money! Generate revenue, reduce costs and improve efficiencies with Amtelco’s cloud-based call center software solutions designed for you.
Our cloud-based messaging systems are omni-channel and feature full scalability, flexibility and efficiency.
The benefits of Amtelco’s cloud-based call center software solutions include:
Make scheduling easy for your clients and attract new customers by offering cloud-based appointment, on-call and workforce scheduling services.
Increase efficiency with web-based automated appointment reminders and notification services without operator involvement.
Streamline scheduling with a simplified, flexible and completely secure on-call scheduling application with mobile and web interfaces.
Using hosted services and cloud-based call center software together help control costs and provide state-of-the-art disaster recovery.
Hosted call center systems, used in conjunction with cloud-based call center software, is a way to control ever-increasing operational and support expenses. With hosted services you are assured that you always have up-to-date applications and regular server maintenance performed by professionals. Ensure business continuity – you never will lose system data in the event of a network outage.
The benefits of Amtelco’s hosted services include:
- Minimize operational overhead and data center footprint with pricing based on consumption that simplifies system administration.
- Plan accordingly and ensure personal safety with a hosted mass notification system designed to notify individuals by phone; e-mail; WCTP, SNPP and TAP paging; SMS and encrypted miSecureMessages (HIPAA-compliant messaging app) text messaging.
- Restore call center services in minutes with Infinity Emergency Access – a hosted Infinity server at a secure location operated by Amtelco.
- Provide the ability to have a live stand-by Infinity server in place with a current database using Amtelco’s Network Backup feature.
miSecureMessages: HIPAA-Compliant Messaging App
Regular SMS or text messages are saved on mobile devices and can be viewed by a third party. miSecureMessages is a secure, HIPAA-compliant messaging app that uses cloud-based technology to securely store messages in the cloud. If a device is lost or stolen, the messaging data is safe.
The benefits of miSecureMessages include:
- Offer encrypted text message services with mobile and web interfaces that provide two-way communications while eliminating pager expenses.
- Offer the ability to add attachments to messages using most popular file types.
- Increase revenue by becoming a certified partner of the HIPAA and HITECH compliant miSecureMessages application.