Customizable and Intuitive Scripting Solution
Our call center scripting solution allows you to pre-program intuitive and customizable call flow scripts with our drag-and-drop scripting tool. You’ll find our scripting solution to be flexible and easy to use, but still complex for more in-depth scripts. Even staff with limited or no IS experience will find the IS system easy to use!
After programming, the system easily guides your agents through each call, and provides them with a custom script with the exact information they need, at the time they need it. The system enables your call center to create hundreds, or even thousands of custom unique scripts. Amtelco's scripting solution is renowned for being intuitive and proactive.
Agent Scripting Solutions
Color-coding helps agents identify call types so they can handle calls more quickly. Protocols can be built into navigation scripts so when agents fill in the caller’s responses, the script proceeds to the next appropriate question. This is ideal for deciding who should receive the calls, if calls are urgent, handling code calls, staffing, automatic age calculations and many other options. Based on the current time and day, the correct navigation script and dispatch options are displayed, helping ensure calls are always handled correctly.