Make it easy to monitor key call center metrics with a variety of client, traffic, operations, billing and management reports. Being accountable and credible means having precise, call center analytics and statistics; as well as real-time call center reporting. Measure and increase your profitability with the most relevant statistics available. Run reports from any supervisor position and give managers valuable data they needed for labor resource management.
The benefits of Amtelco's call center reporting and call center analytics solutions include:
- Increase the access to reports with real-time Web-based reporting.
- Generate reports on each aspect of the telephone answering service process with event-based statistics.
- Schedule recurring reports to run daily, weekly, monthly, and yearly.
- Implement any of Amtelco’s existing 150 report templates based on SAP Crystal Reports.
- Customize call center report templates using SAP Crystal Reports for unique call handling scenarios.
- Save reports in the file format of your choice and send reports via email or fax.