Reporting that shines a light on your path to success with precise and customizable measurements
Reporting & Analytics
Make it easy to produce a variety of client, traffic, operations, billing and management reports. Being accountable and credible means having precise, accurate statistics and reports. Measure and increase your profitability with the most relevant statistics available. Run reports from any supervisor position and give managers valuable data they needed for labor resource management.
The benefits of Amtelco's reporting solutions include:
Generate reports on each aspect of the call process with event-based statistics.
Schedule recurring reports to run daily, weekly, monthly, and yearly.
Implement any of Amtelco’s existing 150 report templates based on SAP Crystal Reports.
Customize call center report templates using SAP Crystal Reports for unique call handling scenarios.
Save reports in the file format of your choice and send reports via email or fax.
Increase the access to reports with Web-based reporting.