Testimonials

“There were several reasons why we switched to Telescan. First, they answered all my questions honestly. Second, I liked the stability of the Telescan system. This was very important to us. Third, the hardware is not proprietary. That means I can easily add or replace any piece of hardware myself in an emergency. I was also impressed with their dedication to ongoing development. We get two updates yearly, with new features and enhancements to current features. But most importantly, I know the people at Telescan by name, and I know I can give any of them a call, day or night if I need to. And, I know they will listen to my concern and find a solution.”

John Robinson
Answering Service, Inc.
Southfield, Michigan

We started over 20 years ago, with the pink notepads and grew to typing messages on the computer and faxing them to the clients. Then it came to the point of expanding even further and my husband Gerald and son, Gerald, II searched for other systems to grow the business, they chose AMTELCO. I was so nervous at what I had to learn, but after getting started learning a lot of the features and I am still learning more to this day as they continue to offer new applications, it really isn't that difficult. Seeing how we have grown is unbelievable and this year as Gerald, II as President of NAEO, is beyond words. My husband was so proud and happy how Gerald, II found AMTELCO to take us to the next level to keep up with the times.  Whenever we need something, or have a question someone is always available to help us out. A big THANK YOU for your wonderful services.

Ellen Brosseau
Always On Call

Almost 10 years ago, I was faced with the opportunity to continue in the family business. Knowing that the only way the business could sustain and expand meant a major upgrade to a new infrastructure.  My father and I researched numerous systems only be overwhelmed.  It wasn’t until I met with Training Manager, Susan Kirkpatrick at an ATSI Conference and an industry colleague and mentor of mine, Tom Gelbach, that I knew I had found the perfect system to complement the services we were providing.  

The task of programming the system seemed daunting at first; however, I was welcomed into the NAEO Users Group where I quickly realized that I had hundreds of fellow business owners that not only trusted Amtelco for their business, but they were willing to share their stories, assist in educating each other, and always be a phone call away to lend an ear to any question.  

When Amtelco released “Intelligent Series,” their scripted messaging and dispatch system, it was meant as an unparalleled upgrade to their core Infinity system.  However, I saw this opportunity build our business solely within Intelligent Series before our cutover, only to then to be told that I was the first Amtelco customer to ever start using “IS” without programming Infinity first. The decision I made choosing Amtelco as the telephony backbone of our company was the best decision ever.  Since then, Amtelco and NAEO have transformed my business to levels that my parents never imagined.  Instead of worrying when we took on a new client or contract if we could train our staff to do it consistently, we were worrying about how quick we were growing as a company.  Intelligent Series immediately reduced training time, ensured consistency in message handling, and made a tremendous impact on the efficiency and profitability of the company. 

At my first NAEO Conference, I received a standing round of applause and was soon invited into the Education Committee.  Within months, I was assisting in helping to teach other companies how to program their systems.   Almost seven years later, I am serving as President of NAEO and enjoying the opportunity to give back to the members. 

Gerald R. Brosseau, II
President of Always On Call
NAEO Board of Directors, President 2015-2016