Peace of Mind
"My favorite part of being an Amtelco customer is the peace of mind that their 24-hour support gives me. I know, no matter the time of day, that my Amtelco heroes are available to help me when I need them!"Deborah Anders, Manager
The Legacy Connection
Higher level of quality service
"Our experience with Amtelco products is that they're rock solid. Any type of call center environment requires hardware/software that works 100%, 24/7/365. In our 34 years in business, we have had several Amtelco products. Using Amtelco products provides us with a higher level of quality service to our customers and better in-house efficiency."Jeff Martin, Systems Manager
Vyanet Operating Group
Our experience with Amtelco has been positive
"Overall, our experience with Amtelco has been positive. It's allowed us to have remote agents. We've been able to outsource to other organizations when we are short labor and in return, be an outsourcer when others need a labor source. The best part has been having Amtelco staff come to our office to cutover and to relocate our premises."Pat Vos, CEO
Happy customer since 1979
"I have been a happy customer since 1979. I am very pleased with the comforting support maintained by Amtelco and their long-serving staff."Anthony Greenfield
Our only choice for equipment and services
"Amtelco has been our only choice for equipment and services for over 40 years. We trust the products and services they sell based upon our experience with them. The service techs are not only professional, but friendly and willing to help solve problems as quickly as possible. When it has been time to upgrade the sales team is great. They make sure everything is taken care of, from the start of the order to the completion of the setup."Teressa Kincaid, Manager
West Virginia Message Center
24/7/365 after-sales support
"We have been using Amtelco's Infinity platform since 2004 when our business was in start-up mode and only had three agent stations. Over the past 16 years we have been able to grow our business in an affordable, reasonable way with Amtelco's assistance. We now have multiple office locations and over 100 agents processing calls on a daily basis. What really sets Amtelco apart from its competitors is the after-sales support. They understand 24/7/365 support and it shows every day."Kevin Ryan, President
TAS United LLC
Working with the Amtelco folks has always been a pleasure
"Working with the Amtelco folks has always been a pleasure and I can't say enough about you all. I am always impressed at your success in creating a strong culture, lasting relationships and people-first support. However, in my opinion, the greatest testament to your success is how many generations of employees have started and continued their careers on Curtin Drive."Matt Herron, President & CEO
Phenomenal quality of service
“I would describe the quality of service we have received from Amtelco as phenomenal. We have not encountered any downtime since 2006. Their response time has been almost instant any time we have questions.”Paul Lauttamus, Lauttamus Communications & Security
Our partnership with Amtelco spans 40 years
“Our partnership with Amtelco spans 40 years. Every move we have made with their products has been positive as they have helped us grow our business. They are always responsive to our clients’ requests. We can always count on Amtelco being a phone call away."Sharon Campbell
Best decision I've ever made
“The best decision I’ve ever made in regards to our telephone answering service is the move to Prism II hosted. Everything happens with minimal interference from us (updates, maintenance, troubleshooting, etc.) which is fantastic! The system runs like clockwork. Prism II hosted has given me peace of mind and confidence at being able to continue to run the business despite other challenges I have had to deal with.”Jeff Rosgen
Sierra Answering Service
As people say, if it’s not broken, don’t fix it
“Having an Amtelco system for the last 30 years in our 3 call centers, we have developed a partnership with Amtelco. Our experience with field service when we’ve had to call them at 3:30 in the morning, returning our call immediately, and the longevity of our relationship have been key factors in retaining our partnership. When we decided it was time to move forward with our technology, choosing to go with Genesis was a no brainer as it’s the future. As people say, if it’s not broken, don’t fix it."Stephanie Hyde, A Better Answer
No one more qualified to guide you
"I’ve done separate conversions, first to IS in 2012 and then to Genesis in 2019. It is a complicated and difficult process, but there is no one more qualified to guide you through it than the project managers at Amtelco."Michael McCrosky, America’s Call Center
Telescan listens to their clients
“Telescan listens to their clients. When I have a client with a special need, I know I can pick up the phone and talk to someone at Telescan and they will find a solution. Telescan’s research and development is driven by their users’ requests. That is very different. Telescan is truly geared to help us be successful.”Marcy Hewlett, A Better Connection, Gilbert, AZ
No other vendor can say that
“I know nearly everyone at Telescan, from the switch board operator to the president. If I have a suggestion, I know there is someone who will listen to my ideas and make changes. No other vendor can say that. I also like their constant innovations, particularly Spectrum Messenger. Since I have two locations, Messenger has been very helpful to my business. The Information Server saves valuable time with schedules. Telescan is always looking for ways to make my business more efficient.”Debbie Bibber
AB Universal Messaging
Transformed our business
"Almost 10 years ago, I was faced with the opportunity to continue in the family business. Knowing that the only way the business could sustain and expand meant a major upgrade to a new infrastructure. My father and I researched numerous systems only be overwhelmed. It wasn’t until I met with Training Manager, Susan Kirkpatrick at an ATSI Conference and an industry colleague and mentor of mine, Tom Gelbach, that I knew I had found the perfect system to complement the services we were providing.
The task of programming the system seemed daunting at first; however, I was welcomed into the NAEO Users Group where I quickly realized that I had hundreds of fellow business owners that not only trusted Amtelco for their business, but they were willing to share their stories, assist in educating each other, and always be a phone call away to lend an ear to any question.
When Amtelco released “Intelligent Series,” their scripted messaging and dispatch system, it was meant as an unparalleled upgrade to their core Infinity system. However, I saw this opportunity to build our business solely within Intelligent Series before our cutover, only to then be told that I was the first Amtelco customer to ever start using “IS” without programming Infinity first. The decision I made choosing Amtelco as the telephony backbone of our company was the best decision ever. Since then, Amtelco and NAEO have transformed my business to levels that my parents never imagined. Instead of worrying when we took on a new client or contract if we could train our staff to do it consistently, we were worried about how quickly we were growing as a company. Intelligent Series immediately reduced training time, ensured consistency in message handling, and made a tremendous impact on the efficiency and profitability of the company.
At my first NAEO Conference, I received a standing round of applause and was soon invited into the Education Committee. Within months, I was assisting in helping to teach other companies how to program their systems. Almost seven years later, I am serving as President of NAEO and enjoying the opportunity to give back to the members."Gerald R. Brosseau, II, President of Always On Call, NAEO Board of Directors, President 2015-2016
Training time reduced by 90%
“Contact Based Architecture has reduced our training time by 90%! Training reduced to a couple of days from weeks.
Operator errors, especially in dispatching, have been virtually eliminated.
The ability for each contact to be handled according to their individual status is a big improvement over general account information.
We also like the automatic assignment of Dispatch Jobs to operators.”Theran Mossholder
Owner Newtown Answering Service
Seeing how we have grown is unbelievable
"We started over 20 years ago and when it came to the point of expanding even further my husband and son searched for other systems to grow the business. They chose Amtelco. I am still learning more to this day as they continue to offer new applications. It really isn't that difficult. Seeing how we have grown is unbelievable! My husband was so proud and happy we found Amtelco to take us to the next level to keep up with the times. Whenever we need something or have a question someone is always available to help us out. A big THANK YOU for your wonderful services."Ellen Brosseau
Always On Call
Telescan had everything we wanted
"We had to upgrade when Caddo stopped supporting DOS. We found Telescan had everything we wanted and it cost less. The operator interface was closest to what we were used to and the SMS was a very important feature to our business. Telescan is continually coming out with new features that give us more to offer our clients. But, most importantly, Telescan is more responsive than our previous vendor. Telescan is even helping us pursue some new big accounts. They have made it possible for us to pitch big accounts we were previously unable to service. That makes a huge difference to the future of our business.”Dave Byrnes, Byrnes Message Bureau, Poughkeepsie, NY
Decreased training time
“When my Amtelco sales rep told me that upgrading to the Intelligent Series would greatly decrease our training time and nearly eliminate errors – he was right!”Ian Cooke, IT Manager, Answer 365
Founded in 1910, the Wisconsin State Telecommunications Association (WSTA) is Wisconsin's premier telecommunications and broadband industry association.
WSTA serves as a unified voice for our member companies with state and federal lawmakers and regulators, a broad base of stakeholders, and the general public. Currently, WSTA represents more than 70 incumbent local exchange carriers, internet service providers and wireless carriers.
As a member-run association, we utilize our state and national network of telecommunications experts to develop, review and support policies to promote the deployment and accessibility of communications and broadband products and services. Member representatives volunteer their time on various committees and the WSTA Board of Directors to discuss, debate and establish association positions relevant to education, legislation, regulation, and training for telecommunications and broadband.
WSTA conventions, conferences and seminars provide educational programming and networking opportunities for our member companies. We facilitate strong partnerships between our Active Member providers and Associate Member advisors, consultants, contractors and suppliers.
Great Lakes TeleServices Association
Striving to provide quality education materials & networking opportunities to our members within the Great Lakes Region.
Our association is dedicated to the education and promotion of industry best practices. We are primarily made up of members from telephone answering services in the Atlantic and New England States but we welcome anyone to join our association.
ASTAA is also an industry driver when it comes to creating educational tools to develop our staff and prepare us for obstacles. Employees development and disaster preparation tools have been designed specifically for us to ensure that we are prepared. All of these tools were developed through a cooperative effort of industry leaders looking to set us apart from the competition.
Founded in 1964, CAM-X is an industry trade Association representing Call Centres and Telephone Answering Service companies from coast to coast across North America who work together to share ideas, develop new technologies and network with their peers in order to continue the growth of their businesses as well as that of the industry. CAM-X members are leaders in the field offering the most progressive of solutions available in today’s call centre environment.
Association of TeleServices International (ATSI)
ATSI is an organization rich in history with a wealth of knowledge and wisdom in its members. The key to the continuing success is the sharing attitude among its members.
Founded in 1942, the Association of TeleServices International (ATSI) represents 350 of the most sophisticated TeleService agencies in the world. With over 350,000 customers in the U.S. alone, the members generate revenue in excess of $1 billion.
Telecommunications Users Network (TUNe)
TUNe is an association of Telescan users sharing, exchanging and profiting from innovative ideas. Formed in 1986, Telecommunications Users Network (TUNe) has provided a means for service owners to network and help provide input for future developments with regards to system performance. The TUNe group meets annually to discuss current issues and equipment features. Users present a "wish list" of features that they feel would enhance their equipment. Telescan personnel are on hand to lead discussions and software and equipment developments. A common listserv is available for all TUNe members to use throughout the year to share ideas with fellow Telescan users.
National AMTELCO Equipment Owners (NAEO)
Discover the most advanced technology in the teleservices industry. Learn to maximize your Amtelco equipment for optimum efficiency and increased revenue potential. Imagine your business or hospital ready to meet the challenges of communications in the 21st century. Design your call center to exceed the demands of today's customers and patients. Interact with innovative owners, managers and I.T. professionals and discover hidden opportunities.