People often talk about cloud solutions and hosted services interchangeably. There are subtle differences that are important to understand.
This first Looking Ahead article examines soft switching which is a topic Amtelco has been focused on for quite some time.
Amtelco introduces version 4.2 of its award-winning Intelligent Series suite of call center applications.
Amtelco customer project manager Jana Olson was honored with NAEO's Amtelco Employee of the Year award at the 2015 National Amtelco Equipment Owners convention in Orlando, Florida. Jana shared the award with project manager Megan Schroeter in 2009.
Amtelco introduces MergeComm, which brings automated dispatching to the contact center environment.
In this edition of Looking Ahead, we introduce Prism II, the next-generation telephony switch for the Telescan Spectrum System.