News

Exploring The Cloud Continued

In our last discussion, we identified the five cloud characteristics as defined by the National Institute of Standards and Technology (NIST). T

NAEO Conference Recap

The 2016 National Amtelco Equipment Owners (NAEO) Conference took place in San Diego, California, February 28 - March 2. 

Utilizing Technology to Reduce TAS Costs

Telephone answering services (TAS’s) have played a unique and important role in our economy, from the early days of cord boards to the current era of smart phones and soft switches.

Exploring the Application Programming Interface (API)

This edition of Looking Ahead explores the application programming interface (API) concept and the many such programming tools provided by Amtelco.

Jackson-Madison County General Hospital: Utilizing miSecureMessages for Efficient HIPAA-Compliant Communications

Beginning in the 1960s, pager-like systems were put to use and quickly became the industry standard for sending messages. Over the last few decades, the way hospitals communicate sensitive information has evolved, and their technology needs have changed to secure Protected Health Information (PHI) in accordance with HIPAA rules.

Pat Dye Promoted to Regional Sales Manager

 Tom Curtin, President of Amtelco, announced the promotion of Pat Dye to Regional Sales Manager for the Telephone Answering Service (TAS) Division of Amtelco. 

Amtelco Announces miSecureMessages Version 6.4

Significant features are added in miSecureMessages Version 6.4. The features were developed in collaboration with miSecureMessages Certified Partner program and users.

Microsoft Windows 10

This edition of Looking Ahead examines Microsoft Windows 10. 

Software-based Operator Console Application

Amtelco’s Intelligent Soft Agent application is a central piece of Amtelco’s call center advancement strategy. 

Automating Call Processes

This edition of Looking Ahead examines automation. Automation is the process of mechanizing functions that previously would be performed by human control or intervention. 

Bob Vornberg Promoted to General Manager of Telescan

Robert Vornberg, a member of Telescan’s software development team since November 1994, has been named general manager of the Telescan division of Amtelco in addition to his duties as Director of Product Development. Vornberg assumed his new position on July 8.

Amtelco’s miSecureMessages App Version 4.1

Amtelco announces that its miSecureMessages app version 4.1 is released. Amtelco continues to improve the usability and functionality of its smartphone messaging and paging replacement solution with its app updates.

AMTELCO's 40th anniversary

Next year will mark AMTELCO's 40th anniversary. We know how very blessed we are to be in such a great industry that has evolved so much over these years and we look forward to the future even more.

Amtelco Receives 2015 Avaya DevConnect Partner Excellence Award

Amtelco-Avaya-Compliant

Amtelco, a leading provider of innovative call center applications, is pleased to announce that they have received a 2015 Avaya DevConnect Partner Excellence Innovation Award. T