News

Amtelco Successfully Tests Cox SIP Trunking

Amtelco and Cox Communications announce the successful completion of interoperability testing of Cox’s SIP trunking services with Amtelco’s Genesis intelligent soft switch.

AMTELCO XDS Division Introduces T1/E1 Appliance

The new T1/E1 Appliance from Amtelco XDS is a small, compact, highly cost-effective system containing a highly configurable Asterisk™ telephony platform with a single T1/E1 span and a single Ethernet port.

Amtelco Announces miSecureMessages Version 6.6

The features added in miSecureMessages (MSM) Version 6.6 are designed to make it even easier to use. The features were developed in collaboration with members of the miSecureMessages Certified Partner program and MSM app users.

Amtelco Announces Enhancements to miTeamWeb Application

miTeamWeb is a mobile-friendly Web application that extends the functionality of AMTELCO’s suite of Intelligent Series (IS) call center applications across the enterprise and to hand-held devices using just a Web browser. 

Amtelco Releases Hosted Spectrum

Some of the advantages of hosting include increased call handling capacity without adding hardware or IT labor, and no need for a support plan – it's all included along with updates. 

Annual Visit to AMTELCO

The National AMTELCO Equipment Owners (NAEO) board of directors made their annual visit to McFarland, WI to discuss the most advanced technology in the teleservices industry. 

Utilizing Technology to Reduce TAS Costs

Telephone answering services (TAS’s) have played a unique and important role in our economy, from the early days of cord boards to the current era of smart phones and soft switches.

Exploring the Application Programming Interface (API)

This edition of Looking Ahead explores the application programming interface (API) concept and the many such programming tools provided by Amtelco.

Jackson-Madison County General Hospital: Utilizing miSecureMessages for Efficient HIPAA-Compliant Communications

Beginning in the 1960s, pager-like systems were put to use and quickly became the industry standard for sending messages. Over the last few decades, the way hospitals communicate sensitive information has evolved, and their technology needs have changed to secure Protected Health Information (PHI) in accordance with HIPAA rules.

Pat Dye Promoted to Regional Sales Manager

 Tom Curtin, President of Amtelco, announced the promotion of Pat Dye to Regional Sales Manager for the Telephone Answering Service (TAS) Division of Amtelco. 

Amtelco Announces miSecureMessages Version 6.4

Significant features are added in miSecureMessages Version 6.4. The features were developed in collaboration with miSecureMessages Certified Partner program and users.

Software-based Operator Console Application

Amtelco’s Intelligent Soft Agent application is a central piece of Amtelco’s call center advancement strategy. 

Automating Call Processes

This edition of Looking Ahead examines automation. Automation is the process of mechanizing functions that previously would be performed by human control or intervention.