Answering Service Cloud-based Solutions and Hosted Services

LOOKING AHEAD with Kevin Beale - Vice President for Software, R & D 

This edition of Looking Ahead examines cloud and hosted services. People often talk about cloud solutions and hosted services interchangeably. There are subtle differences that are important to understand.

Amtelco Introduces Intelligent Series Version 4.2

McFarland, WI – Amtelco introduces version 4.2 of its award-winning Intelligent Series suite of call center applications. Details of this latest software upgrade by Amtelco were announced at the annual meeting of the National Amtelco Equipment Owners users group in March.

2015 NAEO Employee of the Year Award

McFarland, WI – Amtelco customer project manager Jana Olson was honored with NAEO's Amtelco Employee of the Year award at the 2015 National Amtelco Equipment Owners convention in Orlando, Florida. Jana shared the award with project manager Megan Schroeter in 2009.

Amtelco’s MergeComm Unifies and Automates Dispatching

McFarland, WI – Amtelco introduces MergeComm, which brings automated dispatching to the contact center environment. MergeComm dispatch scenarios can be triggered directly by agents and customers, or automatically, by a number of external systems.