News

Genesis Service Level Reports

 

Amtelco’s Genesis Service Level reports provide reporting on service level statistics for each Agent ID, Agent ACD Skill, Agent Skill Group, and client account.

Amtelco’s Newest Genesis Intelligent Series Release Now Rated “Avaya Compliant”

Amtelco-Avaya-Compliant

Genesis Intelligent Series solution is compliant with key Avaya IX Workplace Calling solutions from Avaya (NYSE: AVYA), a global leader in solutions that enhance and simplify communications and collaboration.

Is your Call Center Secure?

We strongly suggest investing in network security to protect your business. It’s worth the cost to ensure you are protected instead of facing the risk and consequences of a ransomware attack.

Remembering "Mr. C"

Amtelco_Bill_Curtin_II

Beginning today and all week, Amtelco is celebrating what would have been the 100th birthday of our co-founder, Bill Curtin, II, affectionately known as "Mr. C."

5 Essential Characteristics of the Cloud

Cloud Technology

The cloud is convenient, on-demand, and available for many resources, including networks, servers, storage, applications, and services.

National Amtelco Equipment Owners Annual Conference

Amtelco_NAEO

Current and prospective Amtelco customers are invited to attend the National Amtelco Equipment Owners (NAEO) annual conference and technical workshop, which will be held on March 10-13, 2019 at the InterContinental San Juan in San Juan, Puerto Rico.

A New Year message from Tom Curtin

Amtelco_1Call_2019

We had a fantastic 2018 and are still catching our breath! Amtelco prides itself on its rich history of innovation and 2019 will see new products from us that have advanced, innovative features. 

Amtelco Offers Contracted Services

In response to customer feedback about their growing needs for reliable project management and quicker access to the newest Amtelco software features, Amtelco and the 1Call healthcare division, are now offering Contracted Services.

Amtelco Announces Brad Swift as Contract Service Sales Manager

Amtelco, a leader in developing software solutions and applications designed for the specific needs of the call center marketplace, announces the company has brought on Brad Swift as their Contract Service Sales Manager. 

Artificial Intelligence in the Call Center

Artificial Intelligence

Artificial intelligence is nothing new to Amtelco, which started developing a unique data set for predictive call handling in 2005 – the Intelligent Series (IS) Clairvoyant Agent feature. The latest iteration of this development is the innovative IS Predictive Intelligence feature.

Amtelco’s Genesis Intelligent Series Release 5.1 Now Rated “Avaya Compliant”

Amtelco-Avaya-Compliant-Genesis

Amtelco, a leading supplier for more than 40 years of communication technologies and software communications applications, today announced that its Genesis Intelligent Series Release 5.1 is compliant with key communications and collaboration solutions from Avaya.

AMTELCO Introduces Genesis Just Say It Speech Recognition

The Genesis Just Say It feature enhances the IS Navigation Menu feature by enabling callers to speak responses in addition to pressing telephone keypad digits. 

New All-in-One Spectrum / Prism II Server

Amtelco Hardware and Software Engineers designed the new Prism II server to run Spectrum, Prism II, and other applications from this one server.

Looking Ahead to 2018

Tom_Curtin_Amtelco_New_Year_Message

Last year was a banner sales year in Amtelco’s history and 2018 is poised to be an even better year. 

Amtelco Employee Awards Announced

Amtelco announces that Steve Bormett of the Field Engineering Department is the 2017 recipient of Amtelco’s William J. Curtin Employee of the Year award.