News

Amtelco Releases Hosted Spectrum

Spectrum Prism is now available as a hosted service

McFarland, WI

Some of the advantages of hosting include increased call handling capacity without adding hardware or IT labor, and no need for a support plan – it's all included along with updates. Hosted Spectrum is totally scalable which makes it very appropriate for startups. Stations are easy to add as needed.

Amtelco Announces miSecureMessages 6.5

McFarland, WI – Significant features are added in miSecureMessages (MSM) Version 6.5. The features were developed in collaboration with miSecureMessages Certified Partner program and MSM app users.

Contact-based licensing, instead of device-based licensing, means miSecureMessages clients pay only for the number of Contacts they have not the number of devices they have.

Wrapping up Exploring the Cloud

By Kevin Mahoney - Major Clients Advocate and Engineer, 1Call Division

In this edition of Looking Ahead, we wrap up our series exploring "The Cloud."

Exploring The Cloud Continued

By Kevin Mahoney - Major Clients Advocate and Engineer, 1Call Division

In this edition of looking Ahead, let's continue exploring "The Cloud."

NAEO Conference Recap

McFarland, WI – The 2016 National Amtelco Equipment Owners (NAEO) Conference took place in San Diego, California, February 28 - March 2. NAEO is the largest user group in the call center industry and many members were at the conference to learn about and to share their success using the Infinity system and other Amtelco products.

New Amtelco Call Center Division Web Site

McFarland, WI –AMTELCO has a completely redesigned TAS call center division Web site at callcenter.amtelco.com. The new site has made industry-specific solutions easier to find. Feedback from customers was crucial to the new site navigation.

The Cloud is Changing the World

By Kevin Mahoney - Major Clients Advocate and Engineer, 1Call Division

In this edition of Looking Ahead, let's explore "The Cloud."

How telephone answering services can increase their income using miSecureMessages

It’s no secret that pagers are becoming obsolete. What was must-have new technology back in the 1990s is now a clunky device that hardly compares to today’s smart phones.

Telephone Answering Services (TAS's)

LOOKING AHEAD with Alan Tucker - Software Documentation Editor and Product Manager

Exploring the Application Programming Interface (API)

LOOKING AHEAD with Kevin Beale - Vice President for Software, R & D

This edition of Looking Ahead explores the application programming interface (API) concept and the many such programming tools provided by Amtelco.

Jackson-Madison County General Hospital: Utilizing miSecureMessages for Efficient HIPAA-Compliant Communications

Beginning in the 1960s, pager-like systems were put to use and quickly became the industry standard for sending messages. Over the last few decades, the way hospitals communicate sensitive information has evolved, and their technology needs have changed to secure Protected Health Information (PHI) in accordance with HIPAA rules.

Pat Dye Promoted to Regional Sales Manager

McFarland, WI - Tom Curtin, President of Amtelco, announced the promotion of Pat Dye to Regional Sales Manager for the Telephone Answering Service (TAS) Division of Amtelco. Pat is covering TAS businesses in the following states: TX, OK, KS, NE, SD, ND, WY and MT. He is also responsible for Amtelco’s 1Call Healthcare Division in Texas and Oklahoma.

Amtelco Announces miSecureMessages Version 6.4

McFarland, WI – Significant features are added in miSecureMessages Version 6.4. The features were developed in collaboration with miSecureMessages Certified Partner program and users.

miSecureMessages users can include attachments when sending messages to each other. The following attachment types are currently supported: audio, photos, video and PDF files.

Amtelco’s miSecureMessages Partner Program Grows

McFarland, WI –Amtelco works with call center partners to help market miSecureMessages (MSM) to their clients. The unique MSM Certified Partners Program continues to grow and currently with hundreds of successful partners.

Microsoft Windows 10

LOOKING AHEAD with Kevin Mahoney - Major Clients Advocate and Engineer, 1Call

Bob Vornberg Promoted to General Manager of Telescan

McFarland, WI – Robert Vornberg, a member of Telescan’s software development team since November 1994, has been named general manager of the Telescan division of Amtelco in addition to his duties as Director of Product Development. Vornberg assumed his new position on July 8.