News

Amtelco’s Call Log Agent Assessment can be used to assess agents’ productivity to improve their performance, improve customer retention rates, eliminate unproductive processes and systems, and address sources of agent frustration.

The Intelligent Series (IS) Social Media Monitor translates popular social media posts, messages and notifications into dispatch jobs that can be managed by call center agents on behalf of their clients.

Amtelco presents its new, improved, and sleek TechHelper website.

There have been many advances in communications technology in the last decade that are responsible for many changes in the telemessaging industry. 

Amtelco, a leading supplier of communication technologies and software communications applications for more than 40 years, today announced that its Genesis Intelligent Series solution is compliant with key Avaya IX Workplace Calling solutions from Avaya (NYSE: AVYA), a global leader in solutions that enhance and simplify communications and collaboration.

Amtelco announced Genesis Intelligent Series (IS) Web Agent.

Current and prospective Amtelco customers are invited to attend the National Amtelco Equipment Owners (NAEO) annual conference and technical workshop, which will be held on March 10-13, 2019 at the InterContinental San Juan in San Juan, Puerto Rico.

In response to customer feedback about their growing needs for reliable project management and quicker access to the newest Amtelco software features, Amtelco and the 1Call healthcare division, are now offering Contracted Services.

Artificial intelligence is nothing new to Amtelco, which started developing a unique data set for predictive call handling in 2005 – the Intelligent Series (IS) Clairvoyant Agent feature. The latest iteration of this development is the innovative IS Predictive Intelligence feature. Predictive Intelligence uses the ANI for a call to recognize the caller, eliminating the need for operators to re-enter information.