News

24
Apr

AMTELCO Introduces Genesis Just Say It Speech Recognition

Call Center Software
Unified Communincations

The Genesis Just Say It feature enhances the IS Navigation Menu feature by enabling callers to speak responses in addition to pressing telephone keypad digits. The Just Say It Navigation Menu features give callers the ability to access information and conduct transactions using either speech recognition and/or live operator involvement.

17
Apr

New All-in-One Spectrum / Prism II Server

Call Center Solution
Call Center Technology
Telescan

Amtelco Hardware and Software Engineers designed the new Prism II server to run Spectrum, Prism II, and other applications from this one server.

Some of the key features or the Amtelco/Telescan designed Server are:

17
Jan

Prism II Webinar

Telescan
Call Center Software
Call Center Technology
Contact Center Solutions

Prism II was developed in St Louis, MO ...
"THE SHOW-ME STATE" ...

17
Jan

Tom Curtin Looks Ahead to 2018

AMTELCO
Telescan
Call Center Technology
Contact Center Solutions

Tom_Curtin_Amtelco_New_Year_Message

14
Dec

Amtelco Employee Awards Announced

AMTELCO
Call Center Software
Call Center Technology
Workforce Management

McFarland, WI – Amtelco announces that Steve Bormett of the Field Engineering Department is the 2017 recipient of Amtelco’s William J. Curtin Employee of the Year award. The honor, conferred annually at year’s end, is named in remembrance of Amtelco founder William J. Curtin II, and is the most cherished award available to Amtelco employees.

14
Dec

Amtelco Successfully Tests Cox SIP Trunking

AMTELCO
Call Center Technology
Contact Center Solutions
Inbound Contact Centers

McFarland, WI – Amtelco and Cox Communications announce the successful completion of interoperability testing of Cox’s SIP trunking services with Amtelco’s Genesis intelligent soft switch, the Internet Protocol (IP) based Private Branch eXchange (PBX) capability of Amtelco’s Infinity platform and the Telescan Spectrum Prism II platform.

15
Nov

AMTELCO XDS Division Introduces T1/E1 Appliance

AMTELCO
Call Center Technology
Inbound Contact Centers
Outbound Notifications

McFarland, WI – The new T1/E1 Appliance from Amtelco XDS is a small, compact, highly cost-effective system containing a highly configurable Asterisk™ telephony platform with a single T1/E1 span and a single Ethernet port. The appliance can be used as a VoIP gateway using the SIP capabilities of Asterisk. Amtelco’s highly successful T1/E1 protocols are used for the T1/E1 span.

15
Nov

Amtelco Genesis and Soft Agent Successfully Complete Avaya DevConnect Compliance Testing

AMTELCO
Call Center Technology
Contact Center Solutions
Virtual Contact Center

McFarland, WI – Amtelco announces that the Genesis Intelligent Series solution and the Intelligent Soft Agent both have successfully completed Avaya DevConnect Compliance Testing.

10
Oct

AMTELCO’s Announces miSecureMessages Version 6.6

Intelligent Reporting
Outbound Notifications
Workforce Management
Call Center Technology

The features added in miSecureMessages (MSM) Version 6.6 are designed to make it even easier to use. The features were developed in collaboration with members of the miSecureMessages Certified Partner program and MSM app users.

9
Oct

Amtelco’s IS Transformer tools make it easy to upgrade to IS and Genesis from Infinity and other systems.

AMTELCO
Call Center Technology
Contact Center Solutions

Amtelco announces an update to the Intelligent Series Transformer data portability utility.

10
Jul

The Big Impact of Simplification on Call Centers

ACD
Call Center Agent Software
Call Center Software
Call Center Technology

By Kevin Beale, Vice President for Software, Research and Development

One of the most significant benefits of Amtelco’s Genesis Intelligent Series platform for call centers is simplification. This is the first of five blogs on this subject.

12
Jun

AMTELCO Introduces Intelligent Series Version 5.0

Call Center Agent Software
Call Center Software
Call Center Technology
Intelligent Reporting

AMTELCO introduces version 5.0 of its award-winning Intelligent Series (IS) suite of call center applications. Details of this latest software upgrade by AMTELCO were announced at the annual meeting of the National AMTELCO Equipment Owners users group in March.

12
Jun

Amtelco Genesis and Soft Agent Successfully Complete Compliance Testing

Call Center Solution
Call Center Agent Software
Call Center Technology
Software-Based Switching

Amtelco announces that the Genesis Intelligent Series solution and the Intelligent Soft Agent both have successfully completed Avaya DevConnect Compliance Testing.

10
Apr

NAEO 2017 Conference

Call Center Solution
Call Center Software
Call Center Technology
Customer Service Software

The 2017 National Amtelco Equipment Owners (NAEO) Conference took place in San Antonio, Texas, March 12-15. NAEO is the largest user group in the call center industry and many members were at the conference to learn about and to share their success using the Infinity Intelligent Series and other Amtelco products. More than 175 NAEO members attended the event.

10
Apr

Amtelco Announces Enhancements to miTeamWeb Application

Call Center Solution
Call Center Software
Real Time Reporting
Workforce Management

miTeamWeb is a mobile-friendly Web application that extends the functionality of AMTELCO’s suite of Intelligent Series (IS) call center applications across the enterprise and to hand-held devices using just a Web browser.

15
Feb

Looking Ahead - "Simplification"

ACD
Call Center Solution
Call Center Technology
Software-Based Switching

LOOKING AHEAD with Kevin Beale - Vice President for Software, R & D

This edition of Looking Ahead focuses on what I believe to be one of the most significant benefits of Amtelco's Genesis Intelligent Series platform, simplification.

12
Dec

Amtelco Releases Hosted Spectrum

Call Center Solution
Call Center Business Continuity
Contact Center Solutions
Telescan

Spectrum Prism is now available as a hosted service

McFarland, WI –

Some of the advantages of hosting include increased call handling capacity without adding hardware or IT labor, and no need for a support plan – it's all included along with updates. Hosted Spectrum is totally scalable which makes it very appropriate for startups. Stations are easy to add as needed.

10
Oct

Amtelco Announces miSecureMessages 6.5

HIPAA Compliant Messaging
HIPAA Compliant Messaging App
Intelligent Reporting

McFarland, WI – Significant features are added in miSecureMessages (MSM) Version 6.5. The features were developed in collaboration with miSecureMessages Certified Partner program and MSM app users.

Contact-based licensing, instead of device-based licensing, means miSecureMessages clients pay only for the number of Contacts they have not the number of devices they have.

17
Jun

Wrapping up Exploring the Cloud

Call Center Agent Software
Call Center Software
Call Center Technology
Contact Center Solutions

By Kevin Mahoney - Major Clients Advocate and Engineer, 1Call Division

In this edition of Looking Ahead, we wrap up our series exploring "The Cloud."

27
May

Annual Visit to AMTELCO

AMTELCO
Call Center Technology
Contact Center Solutions

NAEO Board of Directors Make Annual Visit to AMTELCO