Amtelco’s Call Log Agent Assessment can be used to assess agents’ productivity to improve their performance, improve customer retention rates, eliminate unproductive processes and systems, and address sources of agent frustration.
The Intelligent Series (IS) Social Media Monitor translates popular social media posts, messages and notifications into dispatch jobs that can be managed by call center agents on behalf of their clients.
Amtelco’s Intelligence Series software and MergeComm platform integrate with Infinite Convergence Solution’s (ICS) Text Enabled Number Service to allow enterprises to send Short Message Service (SMS) messages to their customers using existing and new landline numbers
Amtelco’s Genesis Service Level reports provide reporting on service level statistics for each Agent ID, Agent ACD Skill, Agent Skill Group, and client account.
Amtelco, a leading supplier of communication technologies and software communications applications for more than 40 years, today announced that its Genesis Intelligent Series solution is compliant with key Avaya IX Workplace Calling solutions from Avaya (NYSE: AVYA), a global leader in solutions that enhance and simplify communications and collaboration.
Beginning today and all week, Amtelco is celebrating what would have been the 100th birthday of our co-founder, Bill Curtin, II, affectionately known as "Mr. C." Bill founded Amtelco in 1976, along with his wife Eleanor, to provide communication solutions to the answering service and medical messaging industry.
Current and prospective Amtelco customers are invited to attend the National Amtelco Equipment Owners (NAEO) annual conference and technical workshop, which will be held on March 10-13, 2019 at the InterContinental San Juan in San Juan, Puerto Rico.
We had a fantastic 2018 and are still catching our breath! Amtelco prides itself on its rich history of innovation and 2019 will see new products from us that have advanced, innovative features.
In response to customer feedback about their growing needs for reliable project management and quicker access to the newest Amtelco software features, Amtelco and the 1Call healthcare division, are now offering Contracted Services.
Amtelco, a leader in developing software solutions and applications designed for the specific needs of the call center marketplace, announces the company has brought on Brad Swift as their Contract Service Sales Manager.
Artificial intelligence is nothing new to Amtelco, which started developing a unique data set for predictive call handling in 2005 – the Intelligent Series (IS) Clairvoyant Agent feature. The latest iteration of this development is the innovative IS Predictive Intelligence feature. Predictive Intelligence uses the ANI for a call to recognize the caller, eliminating the need for operators to re-enter information.
Amtelco, a leading supplier for more than 40 years of communication technologies and software communications applications, today announced that its Genesis Intelligent Series Release 5.1 is compliant with key communications and collaboration solutions from Avaya.
