News

12
Dec

Amtelco Releases Hosted Spectrum

Call Center Solution
Call Center Business Continuity
Contact Center Solutions
Telescan

Spectrum Prism is now available as a hosted service

McFarland, WI –

Some of the advantages of hosting include increased call handling capacity without adding hardware or IT labor, and no need for a support plan – it's all included along with updates. Hosted Spectrum is totally scalable which makes it very appropriate for startups. Stations are easy to add as needed.

10
Oct

Amtelco Announces miSecureMessages 6.5

HIPAA Compliant Messaging
HIPAA Compliant Messaging App
Intelligent Reporting

McFarland, WI – Significant features are added in miSecureMessages (MSM) Version 6.5. The features were developed in collaboration with miSecureMessages Certified Partner program and MSM app users.

Contact-based licensing, instead of device-based licensing, means miSecureMessages clients pay only for the number of Contacts they have not the number of devices they have.

17
Jun

Wrapping up Exploring the Cloud

Call Center Agent Software
Call Center Software
Call Center Technology
Contact Center Solutions

By Kevin Mahoney - Major Clients Advocate and Engineer, 1Call Division

In this edition of Looking Ahead, we wrap up our series exploring "The Cloud."

27
May

Annual Visit to AMTELCO

AMTELCO
Call Center Technology
Contact Center Solutions

NAEO Board of Directors Make Annual Visit to AMTELCO

13
May

Exploring The Cloud Continued

Call Center Technology
Unified Communincations
Virtual Contact Center

By Kevin Mahoney - Major Clients Advocate and Engineer, 1Call Division

In this edition of looking Ahead, let's continue exploring "The Cloud."

11
Apr

NAEO Conference Recap

AMTELCO
Call Center Software
Call Center Technology
Contact Center Solutions

McFarland, WI – The 2016 National Amtelco Equipment Owners (NAEO) Conference took place in San Diego, California, February 28 - March 2. NAEO is the largest user group in the call center industry and many members were at the conference to learn about and to share their success using the Infinity system and other Amtelco products.

11
Apr

New Amtelco Call Center Division Web Site

Call Center Solution
Call Center Software
Contact Center Solutions

McFarland, WI –AMTELCO has a completely redesigned TAS call center division Web site at callcenter.amtelco.com. The new site has made industry-specific solutions easier to find. Feedback from customers was crucial to the new site navigation.

1
Apr

The Cloud is Changing the World

Call Center Solution
Call Center Agent Software
Call Center Technology

By Kevin Mahoney - Major Clients Advocate and Engineer, 1Call Division

In this edition of Looking Ahead, let's explore "The Cloud."

2
Mar

How telephone answering services can increase their income using miSecureMessages

HIPAA Compliant
HIPAA Compliant Messaging
HIPAA Compliant Messaging App

It’s no secret that pagers are becoming obsolete. What was must-have new technology back in the 1990s is now a clunky device that hardly compares to today’s smart phones.

1
Mar

Telephone Answering Services (TAS's)

AMTELCO
Telescan
Workforce Management

LOOKING AHEAD with Alan Tucker - Software Documentation Editor and Product Manager

1
Feb

Exploring the Application Programming Interface (API)

AMTELCO
Call Center Software
Call Center Technology

LOOKING AHEAD with Kevin Beale - Vice President for Software, R & D

This edition of Looking Ahead explores the application programming interface (API) concept and the many such programming tools provided by Amtelco.

1
Feb

Jackson-Madison County General Hospital: Utilizing miSecureMessages for Efficient HIPAA-Compliant Communications

AMTELCO
HIPAA Compliant
HIPAA Compliant Messaging

Beginning in the 1960s, pager-like systems were put to use and quickly became the industry standard for sending messages. Over the last few decades, the way hospitals communicate sensitive information has evolved, and their technology needs have changed to secure Protected Health Information (PHI) in accordance with HIPAA rules.

13
Jan

Pat Dye Promoted to Regional Sales Manager

Call Center Solution
AMTELCO
Call Center Agent Software
Call Center Software

McFarland, WI - Tom Curtin, President of Amtelco, announced the promotion of Pat Dye to Regional Sales Manager for the Telephone Answering Service (TAS) Division of Amtelco. Pat is covering TAS businesses in the following states: TX, OK, KS, NE, SD, ND, WY and MT. He is also responsible for Amtelco’s 1Call Healthcare Division in Texas and Oklahoma.

1
Jan

Call Center Automated Data Conversion and Importing

AMTELCO
Call Center Software
Call Center Technology
Contact Center Solutions

LOOKING AHEAD with Kevin Beale - Vice President for Software, R & D

15
Dec

Amtelco Announces miSecureMessages Version 6.4

AMTELCO
HIPAA Compliant
HIPAA Compliant Messaging

McFarland, WI – Significant features are added in miSecureMessages Version 6.4. The features were developed in collaboration with miSecureMessages Certified Partner program and users.

miSecureMessages users can include attachments when sending messages to each other. The following attachment types are currently supported: audio, photos, video and PDF files.

15
Dec

Amtelco’s miSecureMessages Partner Program Grows

AMTELCO
HIPAA Compliant
HIPAA Compliant Messaging
HIPAA Compliant Messaging App

McFarland, WI –Amtelco works with call center partners to help market miSecureMessages (MSM) to their clients. The unique MSM Certified Partners Program continues to grow and currently with hundreds of successful partners.

1
Dec

Microsoft Windows 10

AMTELCO

LOOKING AHEAD with Kevin Mahoney - Major Clients Advocate and Engineer, 1Call

1
Nov

Software-based Operator Console Application

ACD
AMTELCO
Call Center Technology
Multi-Channel Skills-Based ACD

LOOKING AHEAD with Kevin Beale - Vice President for Software, R & D

1
Sep

Automating Call Processes

Call Center Solution
Call Center Technology
Contact Center Solutions

LOOKING AHEAD with Kevin Beale - Vice President for Software, R & D

10
Aug

Bob Vornberg Promoted to General Manager of Telescan

AMTELCO
Call Center Technology
Telescan

McFarland, WI – Robert Vornberg, a member of Telescan’s software development team since November 1994, has been named general manager of the Telescan division of Amtelco in addition to his duties as Director of Product Development. Vornberg assumed his new position on July 8.