News

Software-Based Switching

LOOKING AHEAD with Kevin Beale - Vice President for Software, R & D

This edition of Looking Ahead focuses on what I believe to be one of the most significant benefits of Amtelco's Genesis Intelligent Series platform, simplification.

Read more about Looking Ahead - "Simplification"

Dec

Amtelco Releases Hosted Spectrum

Call Center Business Continuity

Telescan

Spectrum Prism is now available as a hosted service

McFarland, WI –

Some of the advantages of hosting include increased call handling capacity without adding hardware or IT labor, and no need for a support plan – it's all included along with updates. Hosted Spectrum is totally scalable which makes it very appropriate for startups. Stations are easy to add as needed.

Read more about Amtelco Releases Hosted Spectrum

Oct

Amtelco Announces miSecureMessages 6.5

HIPAA Compliant Messaging App

Intelligent Reporting

McFarland, WI – Significant features are added in miSecureMessages (MSM) Version 6.5. The features were developed in collaboration with miSecureMessages Certified Partner program and MSM app users.

Contact-based licensing, instead of device-based licensing, means miSecureMessages clients pay only for the number of Contacts they have not the number of devices they have.

Read more about Amtelco Announces miSecureMessages 6.5

Jun

Wrapping up Exploring the Cloud

Call Center Agent Software

By Kevin Mahoney - Major Clients Advocate and Engineer, 1Call Division

In this edition of Looking Ahead, we wrap up our series exploring "The Cloud."

Read more about Wrapping up Exploring the Cloud

May

Annual Visit to AMTELCO

NAEO Board of Directors Make Annual Visit to AMTELCO

Read more about Annual Visit to AMTELCO

May

Exploring The Cloud Continued

Unified Communincations

Virtual Contact Center

By Kevin Mahoney - Major Clients Advocate and Engineer, 1Call Division

In this edition of looking Ahead, let's continue exploring "The Cloud."

Read more about Exploring The Cloud Continued

Apr

NAEO Conference Recap

McFarland, WI – The 2016 National Amtelco Equipment Owners (NAEO) Conference took place in San Diego, California, February 28 - March 2. NAEO is the largest user group in the call center industry and many members were at the conference to learn about and to share their success using the Infinity system and other Amtelco products.

Read more about NAEO Conference Recap

Apr

New Amtelco Call Center Division Web Site

McFarland, WI –AMTELCO has a completely redesigned TAS call center division Web site at callcenter.amtelco.com. The new site has made industry-specific solutions easier to find. Feedback from customers was crucial to the new site navigation.

Read more about New Amtelco Call Center Division Web Site

Apr

The Cloud is Changing the World

Call Center Agent Software

By Kevin Mahoney - Major Clients Advocate and Engineer, 1Call Division

In this edition of Looking Ahead, let's explore "The Cloud."

Read more about The Cloud is Changing the World

Mar

How telephone answering services can increase their income using miSecureMessages

HIPAA Compliant Messaging App

It’s no secret that pagers are becoming obsolete. What was must-have new technology back in the 1990s is now a clunky device that hardly compares to today’s smart phones.

Read more about How telephone answering services can increase their income using miSecureMessages

Mar

Telephone Answering Services (TAS's)

Telescan

Workforce Management

LOOKING AHEAD with Alan Tucker - Software Documentation Editor and Product Manager

Read more about Telephone Answering Services (TAS's)

Feb

Exploring the Application Programming Interface (API)

LOOKING AHEAD with Kevin Beale - Vice President for Software, R & D

This edition of Looking Ahead explores the application programming interface (API) concept and the many such programming tools provided by Amtelco.

Read more about Exploring the Application Programming Interface (API)

Feb

Jackson-Madison County General Hospital: Utilizing miSecureMessages for Efficient HIPAA-Compliant Communications

Beginning in the 1960s, pager-like systems were put to use and quickly became the industry standard for sending messages. Over the last few decades, the way hospitals communicate sensitive information has evolved, and their technology needs have changed to secure Protected Health Information (PHI) in accordance with HIPAA rules.

Read more about Jackson-Madison County General Hospital: Utilizing miSecureMessages for Efficient HIPAA-Compliant Communications

Jan

Pat Dye Promoted to Regional Sales Manager

Call Center Agent Software

McFarland, WI - Tom Curtin, President of Amtelco, announced the promotion of Pat Dye to Regional Sales Manager for the Telephone Answering Service (TAS) Division of Amtelco. Pat is covering TAS businesses in the following states: TX, OK, KS, NE, SD, ND, WY and MT. He is also responsible for Amtelco’s 1Call Healthcare Division in Texas and Oklahoma.

Read more about Pat Dye Promoted to Regional Sales Manager

Jan

Call Center Automated Data Conversion and Importing

LOOKING AHEAD with Kevin Beale - Vice President for Software, R & D

Read more about Call Center Automated Data Conversion and Importing

Dec

Amtelco Announces miSecureMessages Version 6.4

McFarland, WI – Significant features are added in miSecureMessages Version 6.4. The features were developed in collaboration with miSecureMessages Certified Partner program and users.

miSecureMessages users can include attachments when sending messages to each other. The following attachment types are currently supported: audio, photos, video and PDF files.

Read more about Amtelco Announces miSecureMessages Version 6.4

Dec

Amtelco’s miSecureMessages Partner Program Grows