By Kevin Beale, Vice President for Software, Research and Development
One of the most significant benefits of Amtelco’s Genesis Intelligent Series platform for call centers is simplification. This is the first of five blogs on this subject.
AMTELCO introduces version 5.0 of its award-winning Intelligent Series (IS) suite of call center applications. Details of this latest software upgrade by AMTELCO were announced at the annual meeting of the National AMTELCO Equipment Owners users group in March.
Amtelco announces that the Genesis Intelligent Series solution and the Intelligent Soft Agent both have successfully completed Avaya DevConnect Compliance Testing.
miTeamWeb is a mobile-friendly Web application that extends the functionality of AMTELCO’s suite of Intelligent Series (IS) call center applications across the enterprise and to hand-held devices using just a Web browser.
The 2017 National Amtelco Equipment Owners (NAEO) Conference took place in San Antonio, Texas, March 12-15. NAEO is the largest user group in the call center industry and many members were at the conference to learn about and to share their success using the Infinity Intelligent Series and other Amtelco products. More than 175 NAEO members attended the event.
LOOKING AHEAD with Kevin Beale - Vice President for Software, R & D
This edition of Looking Ahead focuses on what I believe to be one of the most significant benefits of Amtelco's Genesis Intelligent Series platform, simplification.
Spectrum Prism is now available as a hosted service
McFarland, WI –
Some of the advantages of hosting include increased call handling capacity without adding hardware or IT labor, and no need for a support plan – it's all included along with updates. Hosted Spectrum is totally scalable which makes it very appropriate for startups. Stations are easy to add as needed.
McFarland, WI – Significant features are added in miSecureMessages (MSM) Version 6.5. The features were developed in collaboration with miSecureMessages Certified Partner program and MSM app users.
Contact-based licensing, instead of device-based licensing, means miSecureMessages clients pay only for the number of Contacts they have not the number of devices they have.
McFarland, WI – The 2016 National Amtelco Equipment Owners (NAEO) Conference took place in San Diego, California, February 28 - March 2. NAEO is the largest user group in the call center industry and many members were at the conference to learn about and to share their success using the Infinity system and other Amtelco products.
McFarland, WI –AMTELCO has a completely redesigned TAS call center division Web site at callcenter.amtelco.com. The new site has made industry-specific solutions easier to find. Feedback from customers was crucial to the new site navigation.
It’s no secret that pagers are becoming obsolete. What was must-have new technology back in the 1990s is now a clunky device that hardly compares to today’s smart phones.
Beginning in the 1960s, pager-like systems were put to use and quickly became the industry standard for sending messages. Over the last few decades, the way hospitals communicate sensitive information has evolved, and their technology needs have changed to secure Protected Health Information (PHI) in accordance with HIPAA rules.
McFarland, WI - Tom Curtin, President of Amtelco, announced the promotion of Pat Dye to Regional Sales Manager for the Telephone Answering Service (TAS) Division of Amtelco. Pat is covering TAS businesses in the following states: TX, OK, KS, NE, SD, ND, WY and MT. He is also responsible for Amtelco’s 1Call Healthcare Division in Texas and Oklahoma.
