News

In Memory of George Meyer, Telescan Founder

 

 

 

 

 

 

A dear friend and an icon of the TAS industry has passed away. 

Intelligent Series Call Log Customizable Agent Assessment

Amtelco’s Call Log Agent Assessment can be used to assess agents’ productivity to improve their performance, improve customer retention rates, eliminate unproductive processes and systems, and address sources of agent frustration.

Amtelco Releases IS Social Media Monitor

The Intelligent Series (IS) Social Media Monitor translates popular social media posts, messages and notifications into dispatch jobs that can be managed by call center agents on behalf of their clients.

Amtelco Offers Weekly Webinars

Amtelco conducts webinars every week to provide customers with up-to-the-minute solutions to their business needs. 

Amtelco Introduces Text Enable Landlines

Amtelco’s Intelligence Series software and MergeComm platform integrate with Infinite Convergence Solution’s (ICS) Text Enabled Number Service to allow enterprises to send Short Message Service (SMS) messages to their customers using existing and new landline numbers

Three Questions to Consider for Choosing Hosted Services

There have been many advances in communications technology in the last decade that are responsible for many changes in the telemessaging industry. 

Amtelco Introduces Genesis Service Level Reports

 

Amtelco’s Genesis Service Level reports provide reporting on service level statistics for each Agent ID, Agent ACD Skill, Agent Skill Group, and client account.

Amtelco’s Newest Genesis Intelligent Series Release Now Rated “Avaya Compliant”

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Amtelco, a leading supplier of communication technologies and software communications applications for more than 40 years, today announced that its Genesis Intelligent Series solution is compliant with key Avaya IX Workplace Calling solutions from Avaya (NYSE: AVYA), a global leader in solutions that enhance and simplify communications and collaboration.

Remembering "Mr. C"

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Beginning today and all week, Amtelco is celebrating what would have been the 100th birthday of our co-founder, Bill Curtin, II, affectionately known as "Mr. C." Bill founded Amtelco in 1976, along with his wife Eleanor, to provide communication solutions to the answering service and medical messaging industry.

National Amtelco Equipment Owners Annual Conference

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Current and prospective Amtelco customers are invited to attend the National Amtelco Equipment Owners (NAEO) annual conference and technical workshop, which will be held on March 10-13, 2019 at the InterContinental San Juan in San Juan, Puerto Rico.

A New Year message from Tom Curtin

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We had a fantastic 2018 and are still catching our breath! Amtelco prides itself on its rich history of innovation and 2019 will see new products from us that have advanced, innovative features. 

Amtelco Offers Contracted Services

In response to customer feedback about their growing needs for reliable project management and quicker access to the newest Amtelco software features, Amtelco and the 1Call healthcare division, are now offering Contracted Services.

Amtelco Announces Brad Swift as Contract Service Sales Manager

Amtelco, a leader in developing software solutions and applications designed for the specific needs of the call center marketplace, announces the company has brought on Brad Swift as their Contract Service Sales Manager. 

Artificial Intelligence in the Call Center

Artificial intelligence is nothing new to Amtelco, which started developing a unique data set for predictive call handling in 2005 – the Intelligent Series (IS) Clairvoyant Agent feature. The latest iteration of this development is the innovative IS Predictive Intelligence feature. Predictive Intelligence uses the ANI for a call to recognize the caller, eliminating the need for operators to re-enter information. 

Amtelco’s Genesis Intelligent Series Release 5.1 Now Rated “Avaya Compliant”

Amtelco-Avaya-Compliant-Genesis

Amtelco, a leading supplier for more than 40 years of communication technologies and software communications applications, today announced that its Genesis Intelligent Series Release 5.1 is compliant with key communications and collaboration solutions from Avaya.