Last year was a banner sales year in Amtelco’s history and 2018 is poised to be an even better year. The maturation of the Genesis soft switch coupled with the on-going enhancement of the Intelligent Series suite of applications are proving to be a formidable presence in the call center industry.
The new year is an opportunity for Amtelco and its employees to grow. We reassigned some employees to make better use of their talents and we added new hires who already have contributed immensely.
We have added:
- Three members to our project management staff to provide a better and faster implementation experience for new customers.
- Four members to our training staff to better support our customers, both new and continuing.
- A scripting specialist to our software development staff to work with new customers on script development and with existing customers on creating complex scripts.
- Two service technicians to our field engineering staff to reduce response times for customer support requests.
- A marketing copy writer to expand Amtelco’s social media and blogging exposure while contributing to our existing marketing activities.
- A partnership with the Wisconsin technical college system to provide internship opportunities for students, particularly in our quality assurance department.
This growth also brings with it a responsibility to give back to the community in the form of charitable giving by Amtelco and by its employees:
- Leading up to the Thanksgiving holiday, Amtelco collected several hundred pounds of foodstuffs and cash for the McFarland Food Pantry, which serves more than 50 families every week in Amtelco’s hometown.
- Just after Thanksgiving, Amtelco employees raised a considerable cash donation for the family of a long-time employee dealing with the illness and passing of her husband.
- Leading up to the Christmas holidays, many Amtelco departments pooled their resources and made cash donations to local charities rather than exchange gifts with their co-workers.
- The business and administration staffs collected food and cash for the McFarland High School Pride Pantry to help provide nutritious snacks for students in need.
- The field service, project management, and training teams collected a cash donation to the Michael J Fox Foundation for Parkinson's disease research that was made in the name of a service technician whose life was cut short by Parkinson’s.
- The software development staff collected a cash donation to Madison’s Ronald McDonald House that provides free or low-cost housing to the families of hospitalized children.
- Amtelco closed out the year by making a sizeable monetary gift to the American Family Children’s Hospital, a comprehensive pediatric medical and surgical center affiliated with the University of Wisconsin School of Medicine and Public Health.
Amtelco values its employees and recognizes that it is by their efforts that our customers succeed. We take pride in Amtelco’s history of innovation, and we resolve that our focus on innovation will continue in 2018 as we get new ideas into the field in the form of proven products from which our customers reap definite benefits.
We at Amtelco are excited about what the future will bring and we look forward to continuing our innovative partnership with our customers. And you can count on us to continue to provide the very best customer support in the marketplace!
Tom Curtin is president and chair of the board of directors of Amtelco, an innovator and supplier of call center and communications solutions located in McFarland, Wisconsin. Contact him by e-mail at firstname.lastname@example.org.