Soft Agent Transforms the Agent Experience
Soft Agent now rated “Avaya compliant,” compatible with Avaya OneCloud™ CCaaS solutions
MCFARLAND, Wisconsin – November 16, 2020 — Amtelco, a leading supplier for more than 40 years of communication technologies and software communications applications, today announced that its Soft Agent application version 5.4 is compliant with key Avaya OneCloud™ CCaaS (Contact Center as a Service) solutions–helping customers optimize the agent experience by turning any personal computer into a professional telephone agent station. Avaya is a global leader in solutions that enhance and simplify communications and collaboration.
Amtelco helps customers simplify and optimize their contact center operations with solutions like Soft Agent, that can be integrated with both hard-wired legacy systems and Session Initiation Protocol (SIP) based Voice Over IP (VoIP) networks. The backbone of the Soft Agent application is the Amtelco Sandbox, a single-point-of-entry solution that provides agents with the most current information possible to process calls, and use that information to quickly resolve customer inquiries. The application is now compliance-tested by Avaya for compatibility with the Avaya Aura® platform 8.1.
“We are excited that this latest release of our Soft Agent application has successfully completed Avaya DevConnect compliance testing,” said Tom Curtin, president, Amtelco. “Our mutual customers can confidently deploy Soft Agent with their Avaya OneCloud CCaaS solutions, helping them uncover new possibilities for getting more out of their communications infrastructure.”
“Technology partners like Amtelco are helping customers make the most of the Avaya technology they deploy, while improving the customer service experience by optimizing contact center efficiency,” said Eric Rossman, vice president, Partners, Developers and Alliances, Avaya.
Amtelco is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Technology Partner, Amtelco is eligible to submit products to Avaya for compliance testing, where a team of DevConnect engineers develops a comprehensive test plan for each application to verify its Avaya compatibility. This enables customers to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—helping speed deployment of new applications and reduce both network complexity and implementation costs.
Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at http://www.avaya.com/.
As a leading provider of innovative communication applications for more than 40 years, Amtelco has its roots in the early 1950s when its founder, William J. Curtin, invented and patented solutions for his call center. With Amtelco systems currently in operation in all 50 of the United States, and in more than 20 foreign countries, Amtelco customers process millions of calls each month. Amtelco is well known in various industries for continually developing advanced call center solutions designed to streamline communications, all backed by Amtelco’s superior 5-star service and support.
The 1Call Division of Amtelco is the leader in developing software solutions and applications designed for the specific needs of the healthcare call center marketplace. 1Call features a complete line of modular solutions specifically designed to streamline enterprise-wide communications, save an organization’s limited resources, and make them tremendously efficient, helping them bring wellness to their members and their bottom line. Recent additions include the MergeComm automated notification integration engine, which incorporates an HL7 integration, along with miSecureMessages secure smartphone paging and two-way messaging.
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