NAEO Conference Recap

McFarland, WI – The 2016 National Amtelco Equipment Owners (NAEO) Conference took place in San Diego, California, February 28 - March 2. NAEO is the largest user group in the call center industry and many members were at the conference to learn about and to share their success using the Infinity system and other Amtelco products. More than 175 NAEO members attended the event.

Kevin Beale, Amtelco’s Vice President for R&D Software, presented “40 Years of Innovation and We’re Just Warming Up!” on Monday, February 28. This session was full of exciting updates about the new Genesis Soft Switch, Soft Agent, MergeComm, miSecureMessages, miTeamWeb and miTeamMobile developments.

On Tuesday, February 29, NAEO and Amtelco provided in-depth technical presentations presented by Greg Beale, Amtelco’s Vice President for Customer Service, and Jody Laluzerne, Customer Service Supervisor, who shared the best practices for maintaining the Infinity IS/Infinity system and peripherals.

An InfinityPlus Breakout Session was held on Tuesday, February 29. Information covered included how to make the most of the Infinity system with Amtelco’s InfinityPLUS, how to design message forms into totally operator-guided solutions, and how to create interactive Info Pages that automatically “pop” based on operator entries into InfinityPLUS message forms.


Contact AMTELCO at to receive a flash drive with all the information on products introduced at the NAEO conference.

For more information, contact AMTELCO at (800)356-9148, or e-mail

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