The 2017 National Amtelco Equipment Owners (NAEO) Conference took place in San Antonio, Texas, March 12-15. NAEO is the largest user group in the call center industry and many members were at the conference to learn about and to share their success using the Infinity Intelligent Series and other Amtelco products. More than 175 NAEO members attended the event.
Kevin Beale, Amtelco’s Vice President for Software, Research and Development, presented “What’s New with Genesis - Simplify and Grow!” on Monday, March 13. This session was full of exciting updates about the Genesis Intelligent Series, MergeComm, miSecureMessages 6.5, and miTeamWeb developments.
On Tuesday, March 14, Amtelco provided in-depth technical presentations presented by Greg Beale, Amtelco’s Vice President for Customer Service, and Jody Laluzerne, Customer Service Supervisor, who shared the best practices for maintaining the Infinity IS/Infinity system and peripherals.
Kevin Beale and Pat Dye hosted a Question and Answer session on Wednesday, March 15. Ongoing communication is an important part of the partnership between Amtelco and its customers. Many of Amtelco’s innovations are the result of listening to its customers.
Contact AMTELCO at firstname.lastname@example.org to receive a flash drive with all the information on products introduced at the NAEO conference.