Upcoming Webinar Schedule
Monday, March 23 (1:00 PM - 2:00 PM CDT)
This open discussion webinar with questions and answers will review remote agent strategies and connection options. Presented by Kevin Beale, Kevin Mahoney, Andy Quamme, Gloria Fruit, Greg Beale, Jody Laluzerne, Paul Hansen, and Chris Bach
Genesis Web Agent
Tuesday, March 24 (1:00 PM - 2:00 PM CDT)
This open session with questions and answers will discuss the features and benefits of Web Agent. We'll cover how it can impact your business and be a major change on how you currently utilize your operators.
Presented by Kevin Beale and Jessica Mohns
Wednesday, March 25 (11:00 AM - 12:00 PM CDT)
Join us for this session on new IS 5.5 Artificial Intelligence development and opportunities with Predictive Call Routing and Agent Assistant. We'll cover the benefits and features that will change how you operate.
Presented by Kevin Beale, Wayne Waldner, and Ken Marty
Analytics and Reporting
Thursday, March 26 (11:00 AM - 12:00 PM CDT)
We'll review system analytics opportunities with Call Tracker Analytics, Service Level Reporting, new IS 5.5 Script Tracker Analytics and IS 5.5 Speech Analytics.
Presented by Kevin Beale, Gunther Knutson, Joe Waldner, Chris Bach, Gloria Fruit, and Paul Hansen
Telescan - Interactive 2-Way SMS Messaging with Infinite Convergence
Thursday, March 26 (1:00 PM CDT)
This session will discuss Interactive 2-Way SMS Messaging for your Telescan Platform.
Presented by Gary Olson, Director of Sales at Infinite Convergence, and Bob Vornberg, Telescan General Manager
New Intelligent Series Version 5.4 Release
Friday, March 27 (1:00 PM - 2:00 PM CDT)
We'll discuss the new features and their benefits of IS version 5.4. Learn how this new release will help improve your business and give you new features that your customers will find valuable.
Presented by Chris Bach, Jessica Mohns, and David Drenk
Streamline Complex Workflows
Date: Tuesday, March 31, 2020 (11:00 AM - 12:00 PM CDT)
Attendees will learn how to add workflow automation with MergeComm, construct and utilize custom APIs for creative problem solving.
Presented by Michael Quimby, Parker Hallberg, and Alena Aiken
General Session: Amtelco Presents 1
Date: Tuesday, March 31, 2020 (1:00 PM - 2:30 PM CDT)
This session will cover what's new with Intelligent Series, Genesis Web Agent, miSecureMessages and much more!
Presented by Kevin Beale
Preparing for Genesis
Date: Tuesday, March 31, 2020 (2:45 PM - 3:45 PM CDT)
Learn how to plan for your transition from Infinity to Genesis and best practices to help ease the switch.
Presented by Jana Olson, Michael Quimby, Parker Hallberg, Michael Beale, and Alena Aiken
Amtelco U Presents: BillingLink (BL5) - Tips and Tricks
Date: Wednesday, April 1, 2020 (10:00 AM - 11:00 AM CDT)
Learn how you can increase revenue by making the most of your billing!
Presented by Jana Olson and Gary Kerner
General Session: Amtelco Presents 2
Date: Wednesday, April 1, 2020 (2:00 PM - 3:00 PM CDT)
This session will cover what's new with Web Agent, Artificial Intelligence, Scripting, MSM and more!
Presented by Kevin Beale, Pat Dye, and Gary Kerner