Intelligent Series Call Log Customizable Agent Assessment

McFarland, WI Amtelco’s Call Log Agent Assessment can be used to assess agents’ productivity to improve their performance, improve customer retention rates, eliminate unproductive processes and systems, and address sources of agent frustration.

Amtelco’s Call Log Agent Assessment is located in the Call Details of the Call Log. Supervisors can use the Call Log Agent Assessment to open a pre-built web script provided by Amtelco to assess an agent based on a series of customizable questions. The “Done” button can be customized to perform any actions available in IS Scripting, such as e-mailing or faxing to a specified destination, once the assessment is complete. The Call Log Agent Assessment can be accessed in the Soft Agent Application along with the Intelligent Series Supervisor application.

The Agent Assessment feature includes an Agent Assessment script that can be customized with your own agent assessment questions, an administration script, and a Microsoft SQL Server database separate from the IS system database.

For more information, contact AMTELCO at (800)356-9148, or e-mail

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