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Amtelco Genesis and Soft Agent Successfully Complete Compliance Testing

Amtelco announces that the Genesis Intelligent Series solution and the Intelligent Soft Agent both have successfully completed Avaya DevConnect Compliance Testing.

The Genesis Intelligent Series solution was tested with Avaya Aura® Session Manager Release 7.0 and Avaya Aura® Communication Manager Release 7.0. The Intelligent Soft Agent Release 5.0 call center solution was tested with Avaya Aura® Communication Manager Release 7.0 and Avaya Aura® Application Enablement Services Release 7.0. Both successfully completed compliance testing.

The Genesis software switching solution provides the Intelligent Series applications with advanced software-based telephony. Genesis provides an all-inclusive call center solution based on the Intelligent Series suite of applications.

The Soft Agent provides streamlined intelligent attendant console and call center performance, instantly impacting a call center’s bottom line. The Soft Agent combines agent state control and call handling capabilities with Amtelco’s Intelligent Series suite of applications.

Amtelco’s Vice President of Research and Development, Kevin Beale said, “Amtelco is committed to our strong relationship with Avaya, and continues to work closely with them to provide state-of-the-art solutions to our customers.”

Amtelco has been a Gold Level member of the Avaya DevConnect technology partner program for more than 10 years.

For more information on Genesis, Soft Agent, and the Avaya certifications, contact Amtelco at (800)356 9148, e-mail info@amtelco.com, or visit callcenter.amtelco.com.

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