News

Amtelco Announces Enhancements to miTeamWeb Application

miTeamWeb is a mobile-friendly Web application that extends the functionality of AMTELCO’s suite of Intelligent Series (IS) call center applications across the enterprise and to hand-held devices using just a Web browser. The widget-based miTeamWeb screen provides access to status, messages, directories, on-call schedules, call log monitoring, and reporting in one convenient package for both desktop computer users as well as mobile device users.

Users can view and update their status, view and send messages, view directory information, view on-call schedules and administer on-call schedules. With miTeamWeb, users are able to contact other users via a range of methods, including e-mail, miSecureMessages, SMS text messaging, pager, fax, and Vocera messaging.

The miTeamWeb Home page displays information in mobile-friendly panes called widgets. System administrators can design custom layouts for each client, or can allow users to customize their own Home page layout to display the widgets that are most useful to them. Users and system administrators also can create their own custom widgets using HTML code provided by other Web sites.

For more information, contact AMTELCO at (800)356-9148, or e-mail info@amtelco.com.

Related Posts