News | Call Center Solutions by AMTELCO

Jun

Secure Messaging Business Application

This month, we’re addressing the importance of using a secure messaging app within industries that deal with sensitive information, such as government, law, and banking, and how these apps keep your data secure.

Read more about Secure Messaging: It's Not Just for Healthcare

May

June Webinar Schedule

Continued Education

Webinars

Stay informed with our June webinars.

Read more about June Webinar Schedule

May

Maintaining Quality and Productivity in a Virtual Work Environment

Call Center Solution

Real Time Reporting

Remote Call Center Agent

There are a variety of analytics and performance measurement tools you can utilize to ensure that productivity and quality are not taking a hit with your transition to a virtual call center.

Read more about Maintaining Quality and Productivity in a Virtual Work Environment

Apr

The Critical Role Hospital Call Centers Play During and After a Disaster

Healthcare Contact Center

The ever-increasing threats from natural and human-made disasters have made the use of disaster response systems a necessity.

Read more about The Critical Role Hospital Call Centers Play During and After a Disaster

Apr

April Webinars

Continued Education

This month's webinars include topics that had been scheduled for presentation at the TUNe convention, which has been canceled due to the COVID-19 crisis. The following webinar topics are scheduling for the upcoming weeks.

Read more about April Webinars

Apr

COVID-19: The Importance of a Secure Messaging Platform Now

HIPAA Compliant Messaging

HIPAA Compliant Messaging App

Secure Messaging Platform

Now more than ever, secure messaging platforms like miSecureMessages are critical to ensure communications are sent securely and quickly across these care and support teams.

Read more about COVID-19: The Importance of a Secure Messaging Platform Now

Apr

Enhancing the Customer Experience with Expanded Services and Automation

Call Center Solution

Call Center Technology

Call centers exist in a constantly changing marketplace.

Read more about Enhancing the Customer Experience with Expanded Services and Automation

Apr

Amtelco’s Web Agent Allows Customization with Agent Styles

Call Center Agent Software

Supervisors can customize the way their agents interact with the Genesis Web Agent application while they speak with callers.

Read more about Amtelco’s Web Agent Allows Customization with Agent Styles

Apr

Considerations for Buying a Secure Messaging App

AMTELCO

Business communication systems are complex, yet many companies select one communications method, secure messaging, in the hopes that a texting solution or an app is going to be their panacea.

Read more about Considerations for Buying a Secure Messaging App

Mar

Amtelco Wins Top Workplace Award from The Wisconsin State Journal

AMTELCO

Logo for The Wisconsin State Journal's Top Workplaces Amtelco has been awarded a Top Workplaces 2020 honor and a special award for work/life flexibility by The Wisconsin State Journal.