One of the first person-to-person connections a customer makes with an organization is often through a phone call. The way an agent handles that call plays a large role in customer service and satisfaction.
While desktop and laptop access still represent a large portion of digital media consumption, especially for business and healthcare uses, the trend towards mobile devices is becoming the predominant means of access.
Encryption is an important tool to ensure our data is kept safe. Healthcare providers are required by the Health Insurance Portability and Accountability Act (HIPAA) to use encryption to protect their patients’ electronic protected health information (ePHI).
This month, we’re addressing the importance of using a secure messaging app within industries that deal with sensitive information, such as government, law, and banking, and how these apps keep your data secure.