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Call centers are the communication hubs for managing customer communication. Call analytics provide data to help improve a variety of service metrics to streamline workflows and increase customer satisfaction. 

Amtelco announced it has been granted a U.S. patent for “Intelligent Speech-Enabled Scripting.” The patentable element is Amtelco's system and method for intelligent speech-enabled scripting.

One of the first person-to-person connections a customer makes with an organization is often through a phone call. The way an agent handles that call plays a large role in customer service and satisfaction. 

Did you know that our Client Holidays feature can be utilized to create custom holidays? With the upcoming holidays this is a convenient feature for your business. 

Business communication systems are complex, yet many companies select one communications method, secure messaging, in the hopes that a texting solution or an app will be their solution.

While desktop and laptop access still represent a large portion of digital media consumption, especially for business and healthcare uses, the trend towards mobile devices is becoming the predominant means of access. 

As more organizations move towards utilizing their professionals’ own personal digital devices for work, they face the task of finding the right secure messaging platform.

Increasing call center efficiency is a common goal among call centers. You’ll find that having a single software platform for all call center functions, helps to achieve this goal.

Digital Eye Strain (also referred to as Computer Vision Syndrome) is very common and has increased with the frequent usage of digital devices.