News

15
Jul

AMTELCO Introduces Genesis Service Level Reports

Call Center Solution
Call Center Software
Multi-Channel Skills-Based ACD

Amtelco’s Genesis Service Level reports provide reporting on service level statistics for each Agent ID, Agent ACD Skill, Agent Skill Group, and client account. There is also a Service Level report that is grouped by interval. Service Level reports include color-coded indicators of thresholds that have not been met or have been exceeded.

17
Jun

AMTELCO Introduces Text Enable Landlines with MergeComm and Infinite Convergence

Call Center Technology
Outbound Notifications

Amtelco’s Intelligence Series software and MergeComm platform integrate with Infinite Convergence Solution’s (ICS) Text Enabled Number Service to allow enterprises to send Short Message Service (SMS) messages to their customers using existing and new landline numbers.

7
May

Amtelco’s Newest Genesis Intelligent Series Release Now Rated “Avaya Compliant”

AMTELCO
Call Center Software

Amtelco-Avaya-Compliant

NEWS RELEASE

29
Apr

Remembering "Mr. C"

AMTELCO

Amtelco_Bill_Curtin_II

23
Apr

Amtelco Announces Genesis IS Web Agent

Call Center Solution
Agent Scripting
Call Center Agent Software
Unified Communincations

Amtelco announced Genesis Intelligent Series (IS) Web Agent.

23
Apr

Amtelco’s miSecureMessages Secure Messaging App Releases Version 4.2.0 for iOS/Apple Devices

HIPAA Compliant
HIPAA Compliant Messaging
Secure Healthcare Communication System
Unified Communincations

Amtelco announces the release of Version 4.2.0 of the miSecureMessages secure messaging app. miSecureMessages is used by businesses and healthcare enterprises who need to keep their communications secure.

 

18
Feb

National Amtelco Equipment Owners Annual Conference

AMTELCO

Amtelco_NAEO

16
Jan

A New Year message from Tom Curtin

AMTELCO

Amtelco_1Call_2019

21
Jun

AMTELCO Announces Brad Swift as Contract Service Sales Manager

AMTELCO
Call Center Technology

Amtelco, a leader in developing software solutions and applications designed for the specific needs of the call center marketplace, announces the company has brought on Brad Swift as their Contract Service Sales Manager. Amtelco created this position in response to the growing need for call centers to quickly have access to the newest Amtelco software features.

4
Jun

Amtelco’s Genesis Intelligent Series Release 5.1 Now Rated “Avaya Compliant”

AMTELCO

Amtelco-Avaya-Compliant-Genesis

24
Apr

AMTELCO Introduces Genesis Just Say It Speech Recognition

Call Center Software
Unified Communincations

The Genesis Just Say It feature enhances the IS Navigation Menu feature by enabling callers to speak responses in addition to pressing telephone keypad digits. The Just Say It Navigation Menu features give callers the ability to access information and conduct transactions using either speech recognition and/or live operator involvement.

17
Apr

New All-in-One Spectrum / Prism II Server

Call Center Solution
Call Center Technology
Telescan

Amtelco Hardware and Software Engineers designed the new Prism II server to run Spectrum, Prism II, and other applications from this one server.

Some of the key features or the Amtelco/Telescan designed Server are:

17
Jan

Prism II Webinar

Telescan
Call Center Software
Call Center Technology
Contact Center Solutions

Prism II was developed in St Louis, MO ...
"THE SHOW-ME STATE" ...

17
Jan

Tom Curtin Looks Ahead to 2018

AMTELCO
Telescan
Call Center Technology
Contact Center Solutions

Tom_Curtin_Amtelco_New_Year_Message

14
Dec

Amtelco Employee Awards Announced

AMTELCO
Call Center Software
Call Center Technology
Workforce Management

McFarland, WI – Amtelco announces that Steve Bormett of the Field Engineering Department is the 2017 recipient of Amtelco’s William J. Curtin Employee of the Year award. The honor, conferred annually at year’s end, is named in remembrance of Amtelco founder William J. Curtin II, and is the most cherished award available to Amtelco employees.

14
Dec

Amtelco Successfully Tests Cox SIP Trunking

AMTELCO
Call Center Technology
Contact Center Solutions
Inbound Contact Centers

McFarland, WI – Amtelco and Cox Communications announce the successful completion of interoperability testing of Cox’s SIP trunking services with Amtelco’s Genesis intelligent soft switch, the Internet Protocol (IP) based Private Branch eXchange (PBX) capability of Amtelco’s Infinity platform and the Telescan Spectrum Prism II platform.

15
Nov

Amtelco Genesis and Soft Agent Successfully Complete Avaya DevConnect Compliance Testing

AMTELCO
Call Center Technology
Contact Center Solutions
Virtual Contact Center

McFarland, WI – Amtelco announces that the Genesis Intelligent Series solution and the Intelligent Soft Agent both have successfully completed Avaya DevConnect Compliance Testing.

15
Nov

AMTELCO XDS Division Introduces T1/E1 Appliance

AMTELCO
Call Center Technology
Inbound Contact Centers
Outbound Notifications

McFarland, WI – The new T1/E1 Appliance from Amtelco XDS is a small, compact, highly cost-effective system containing a highly configurable Asterisk™ telephony platform with a single T1/E1 span and a single Ethernet port. The appliance can be used as a VoIP gateway using the SIP capabilities of Asterisk. Amtelco’s highly successful T1/E1 protocols are used for the T1/E1 span.

10
Oct

AMTELCO’s Announces miSecureMessages Version 6.6

Intelligent Reporting
Outbound Notifications
Workforce Management
Call Center Technology

The features added in miSecureMessages (MSM) Version 6.6 are designed to make it even easier to use. The features were developed in collaboration with members of the miSecureMessages Certified Partner program and MSM app users.

9
Oct

Amtelco’s IS Transformer tools make it easy to upgrade to IS and Genesis from Infinity and other systems.

AMTELCO
Call Center Technology
Contact Center Solutions

Amtelco announces an update to the Intelligent Series Transformer data portability utility.