News

AMTELCO Announces Brad Swift as Contract Service Sales Manager

Amtelco, a leader in developing software solutions and applications designed for the specific needs of the call center marketplace, announces the company has brought on Brad Swift as their Contract Service Sales Manager. Amtelco created this position in response to the growing need for call centers to quickly have access to the newest Amtelco software features.

AMTELCO Introduces Genesis Just Say It Speech Recognition

The Genesis Just Say It feature enhances the IS Navigation Menu feature by enabling callers to speak responses in addition to pressing telephone keypad digits. The Just Say It Navigation Menu features give callers the ability to access information and conduct transactions using either speech recognition and/or live operator involvement.

New All-in-One Spectrum / Prism II Server

Amtelco Hardware and Software Engineers designed the new Prism II server to run Spectrum, Prism II, and other applications from this one server.

Some of the key features or the Amtelco/Telescan designed Server are:

Amtelco Employee Awards Announced

McFarland, WI – Amtelco announces that Steve Bormett of the Field Engineering Department is the 2017 recipient of Amtelco’s William J. Curtin Employee of the Year award. The honor, conferred annually at year’s end, is named in remembrance of Amtelco founder William J. Curtin II, and is the most cherished award available to Amtelco employees.

Amtelco Successfully Tests Cox SIP Trunking

McFarland, WI – Amtelco and Cox Communications announce the successful completion of interoperability testing of Cox’s SIP trunking services with Amtelco’s Genesis intelligent soft switch, the Internet Protocol (IP) based Private Branch eXchange (PBX) capability of Amtelco’s Infinity platform and the Telescan Spectrum Prism II platform.

Amtelco Genesis and Soft Agent Successfully Complete Avaya DevConnect Compliance Testing

McFarland, WI – Amtelco announces that the Genesis Intelligent Series solution and the Intelligent Soft Agent both have successfully completed Avaya DevConnect Compliance Testing.

AMTELCO XDS Division Introduces T1/E1 Appliance

McFarland, WI – The new T1/E1 Appliance from Amtelco XDS is a small, compact, highly cost-effective system containing a highly configurable Asterisk™ telephony platform with a single T1/E1 span and a single Ethernet port. The appliance can be used as a VoIP gateway using the SIP capabilities of Asterisk. Amtelco’s highly successful T1/E1 protocols are used for the T1/E1 span.

AMTELCO’s Announces miSecureMessages Version 6.6

The features added in miSecureMessages (MSM) Version 6.6 are designed to make it even easier to use. The features were developed in collaboration with members of the miSecureMessages Certified Partner program and MSM app users.

The Big Impact of Simplification on Call Centers

By Kevin Beale, Vice President for Software, Research and Development

One of the most significant benefits of Amtelco’s Genesis Intelligent Series platform for call centers is simplification. This is the first of five blogs on this subject.

AMTELCO Introduces Intelligent Series Version 5.0

AMTELCO introduces version 5.0 of its award-winning Intelligent Series (IS) suite of call center applications. Details of this latest software upgrade by AMTELCO were announced at the annual meeting of the National AMTELCO Equipment Owners users group in March.

Amtelco Genesis and Soft Agent Successfully Complete Compliance Testing

Amtelco announces that the Genesis Intelligent Series solution and the Intelligent Soft Agent both have successfully completed Avaya DevConnect Compliance Testing.

Amtelco Announces Enhancements to miTeamWeb Application

miTeamWeb is a mobile-friendly Web application that extends the functionality of AMTELCO’s suite of Intelligent Series (IS) call center applications across the enterprise and to hand-held devices using just a Web browser.

NAEO 2017 Conference

The 2017 National Amtelco Equipment Owners (NAEO) Conference took place in San Antonio, Texas, March 12-15. NAEO is the largest user group in the call center industry and many members were at the conference to learn about and to share their success using the Infinity Intelligent Series and other Amtelco products. More than 175 NAEO members attended the event.

Looking Ahead - "Simplification"

LOOKING AHEAD with Kevin Beale - Vice President for Software, R & D

This edition of Looking Ahead focuses on what I believe to be one of the most significant benefits of Amtelco's Genesis Intelligent Series platform, simplification.

Amtelco Releases Hosted Spectrum

Spectrum Prism is now available as a hosted service

McFarland, WI

Some of the advantages of hosting include increased call handling capacity without adding hardware or IT labor, and no need for a support plan – it's all included along with updates. Hosted Spectrum is totally scalable which makes it very appropriate for startups. Stations are easy to add as needed.

Amtelco Announces miSecureMessages 6.5

McFarland, WI – Significant features are added in miSecureMessages (MSM) Version 6.5. The features were developed in collaboration with miSecureMessages Certified Partner program and MSM app users.

Contact-based licensing, instead of device-based licensing, means miSecureMessages clients pay only for the number of Contacts they have not the number of devices they have.