News

Amtelco miSecureMessages v6.7 Allows Customized Away Messages

Amtelco announces the ability for users to customize their away message with the miSecureMessages version 6.7 release. miSecureMessages is used by businesses and healthcare enterprises who need to keep their communications secure.

Intelligent Series Call Log Customizable Agent Assessment

McFarland, WI Amtelco’s Call Log Agent Assessment can be used to assess agents’ productivity to improve their performance, improve customer retention rates, eliminate unproductive processes and systems, and address sources of agent frustration.

Stay Informed of Shifts with miTeamWeb OnCall Widgets

McFarland, WI Amtelco’s miTeamWeb Home page displays a variety of information based on the Home page layout. This information is displayed in widgets. Widgets are useful applications that occupy a portion of a web page and provide information from other web locations.

AMTELCO Introduces Genesis Service Level Reports

Amtelco’s Genesis Service Level reports provide reporting on service level statistics for each Agent ID, Agent ACD Skill, Agent Skill Group, and client account. There is also a Service Level report that is grouped by interval. Service Level reports include color-coded indicators of thresholds that have not been met or have been exceeded.

Amtelco Releases IS Social Media Monitor

The Intelligent Series (IS) Social Media Monitor translates popular social media posts, messages and notifications into dispatch jobs that can be managed by call center agents on behalf of their clients.

Amtelco Offers Weekly Webinars

Amtelco conducts webinars every week to provide customers with up-to-the-minute solutions to their business needs. Many of the webinar topics were developed in collaboration with Amtelco customers.

Some of the topics include:

AMTELCO Introduces Text Enable Landlines with MergeComm and Infinite Convergence

Amtelco’s Intelligence Series software and MergeComm platform integrate with Infinite Convergence Solution’s (ICS) Text Enabled Number Service to allow enterprises to send Short Message Service (SMS) messages to their customers using existing and new landline numbers.

AMTELCO Introduces Genesis Service Level Reports

Amtelco’s Genesis Service Level reports provide reporting on service level statistics for each Agent ID, Agent ACD Skill, Agent Skill Group, and client account. There is also a Service Level report that is grouped by interval. Service Level reports include color-coded indicators of thresholds that have not been met or have been exceeded.

AMTELCO Introduces Text Enable Landlines with MergeComm and Infinite Convergence

Amtelco’s Intelligence Series software and MergeComm platform integrate with Infinite Convergence Solution’s (ICS) Text Enabled Number Service to allow enterprises to send Short Message Service (SMS) messages to their customers using existing and new landline numbers.

Amtelco’s miSecureMessages Secure Messaging App Releases Version 4.2.0 for iOS/Apple Devices

Amtelco announces the release of Version 4.2.0 of the miSecureMessages secure messaging app. miSecureMessages is used by businesses and healthcare enterprises who need to keep their communications secure.

 

AMTELCO Announces Brad Swift as Contract Service Sales Manager

Amtelco, a leader in developing software solutions and applications designed for the specific needs of the call center marketplace, announces the company has brought on Brad Swift as their Contract Service Sales Manager. Amtelco created this position in response to the growing need for call centers to quickly have access to the newest Amtelco software features.

AMTELCO Introduces Genesis Just Say It Speech Recognition

The Genesis Just Say It feature enhances the IS Navigation Menu feature by enabling callers to speak responses in addition to pressing telephone keypad digits. The Just Say It Navigation Menu features give callers the ability to access information and conduct transactions using either speech recognition and/or live operator involvement.

New All-in-One Spectrum / Prism II Server

Amtelco Hardware and Software Engineers designed the new Prism II server to run Spectrum, Prism II, and other applications from this one server.

Some of the key features or the Amtelco/Telescan designed Server are: