Starting a Call Center or Telephone Answering Service

Our software-based and hosted systems get you up and answering calls while saving on labor and infrastructure costs. We have call center software to fit your budget and business needs.

Starting a business can be stressful. We can ease your anxiety with the innovative call center solutions we’ve been developing for over 40 years. With Amtelco, you’ll always have the support of trainers and field engineering staff who are the best in the business.

Amtelco software is designed to:

• Reduce operator training time
• Increase accuracy with totally customizable operator guidance
• Give you tools to offer your clients a wide array of profitable services
• Provide integrated, detailed reporting so you can run your business the right way

Choose from our line of products: Spectrum Prism II, Infinity, and Genesis.

Spectrum by Telescan Division of Amtelco

Spectrum Prism II – Prism II provides a powerful and flexible soft-switching solution for the Spectrum System - a system that has an exceptional record of service to the telephone answering service industry. The new Prism II is an entirely software-based switch built on a widely used open source framework designed for CRM solutions.

Prism II is our most cost-effective option and is powered by Amtelco’s newest and most advanced switching engine, Genesis.

Spectrum Messenger provides secure, encrypted communications across a local-area network and the Internet. It can be used with any telephone answering service or call center system, or as a stand-alone inter-office communication medium.

Infinity Intelligent Series by Amtelco

The Infinity answering service system has unbeatable reliability and has been known to run for years without any down time. Infinity lowers average answer and call duration times, reduces errors in call completion, and ensures that your customer’s needs are met.

Genesis Intelligent Series by Amtelco

Genesis is the latest advancement in our long line of contact center solutions. This all-inclusive call center software suite provides skills-based automatic call distribution and voice services to improve call routing and management, keep metrics with customizable reporting, enhance accountability with call logging and video screen capture, connect remote agents, and manage on-call scheduling.