Get Your Call Center or Telephone Answering Service Established and Answering Calls with Amtelco’s Software-based and Hosted Systems
We have sophisticated call center software products to fit any size budget.
Starting a business can be stressful. We can ease your anxiety with the innovative call center solutions we’ve been developing for over 40 years. With Amtelco, you’ll always have the support of trainers and field engineering staff who are the best in the business.
Amtelco software is designed to:
Spectrum Prism II – Prism II provides a powerful and flexible soft-switching solution for the Spectrum System - a system that has an exceptional record of service to the telephone answering service industry. The new Prism II is an entirely software-based switch built on a widely used open source framework designed for CRM solutions.
Prism II is our most cost-effective option and is powered by Amtelco’s newest and most advanced switching engine, Genesis.
Spectrum Messenger provides secure, encrypted communications across a local-area network and the Internet. It can be used with any telephone answering service or call center system, or as a stand-alone inter-office communication medium.
The Infinity answering service system has unbeatable reliability and has been known to run for years without any down time. Infinity lowers average answer and call duration times, reduces errors in call completion, and ensures that your customer’s needs are met.
Genesis is the latest advancement in our long line of contact center solutions. This all-inclusive call center software suite provides skills-based automatic call distribution and voice services to improve call routing and management, keep metrics with customizable reporting, enhance accountability with call logging and video screen capture, connect remote agents, and manage on-call scheduling.
"Thank you again for the incredible, wonderful, awesome service! We LOVE, LOVE, LOVE, the new Prism II and SIP service. I can't thank you enough!"
Elite Answering Service
"We started over 20 years ago, with the pink notepads and grew to typing messages on the computer and faxing them to the clients. Then it came to the point of expanding even further and my husband Gerald and son, Gerald II searched for other systems to grow the business, they chose Amtelco. Seeing how we have grown is unbelievable and this year as Gerald, II as President of NAEO, is beyond words. My husband was so proud and happy how Gerald II found Amtelco to take us to the next level to keep up with the times. Whenever we need something, or have a question someone is always available to help us out. A big THANK YOU for your wonderful services."
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