Help Desk Call Center Software to Streamline Support
Our customer service software is specifically designed to provide help desks with the most reliable technology and support you need to provide 5-star customer service. Fully integrated reporting and call tracking accurately measures your billable and non-billable time.
Through the use of Amtelco’s powerful ACD coupled with the most robust call distribution/skill-based routing, you can increase accuracy and reduce labor costs. Meet unique call handling requests by offering full live agent services, web-based help desk features and fully automated call processing.
Experience the benefits of our technology solutions:
Productivity is of great importance in order to run an effective call center. We strive to provide technology to increase your answering service's productivity. We continue to implement new tools to help keep your business operating as efficient as possible.
Our call center systems are known for reducing average time to answer, reducing average call duration, reducing errors in call completion, and ensuring that your customer’s needs are met. Web-based access provides options to increase customer and staff satisfaction.
Our newest technology enables your contact center to easily grow without adding additional hardware. Virtual services and cloud deployment provide flexibility you need to meet the needs of your business.
First Call Resolution
Our Intelligent Series answering service software reduces errors by up to 99% by guiding agents through difficult call processes. Agents follow the scripted call flow navigation to complete each call type.
You’ll rest assured with our reliable answering service system which has been known to run for years without any down time. Combining the system reliability with our industry leading service and support ensures your answering service will continue to grow years into the future.
Increase self-service by giving callers access to information and the ability to conduct transactions with no agent involvement. Our voice-enabled features streamline communications.