Patient, On Call and Personnel Directories
Amtelco software can provide contact center staff with as much, or as little information as they need. In fact, you can determine the scope and depth of information that is required to efficiently handle calls.
Streamline Medical Call Center Efficiencies
If you’re looking to streamline your healthcare clients’ communications, while adding efficiencies and benefits, look no further. Amtelco’s call management systems are healthcare’s choice for improved customer satisfaction and reduced call handling errors. Automated patient reminders are an example of simplified healthcare customer service.
On Call, Patient, Physician and Workforce Scheduling
Accurate and accessible scheduling information is paramount to the success of a hospital or health care organization.
Intuitive and Customizable Call Flow Scripting
Easily guide your agents through each call, and provides them with a customized script with the exact information they need, at the precise time they need it. Our scripting solution is the only one in the industry and is renowned for being intuitive and proactive.
HIPAA Compliant Messaging
Healthcare organizations need to maintain privacy of their clients’ personal data. For hospitals, securing patient information is required by HIPAA and HITECH regulations. By encrypting your information, Amtelco’s miSecureMessages helps ensure that the data remains confidential.
Integrated Voice Processing and Call Recording
Speech Recognition, Integrated Voice Response and Call Logging and Recording are invaluable voice processing tools used by healthcare organizations. These particular resources are used to increase efficiency, reduce labor and eliminate critical errors.
Proactive Risk Management Through Reporting
Create Quality Assurance Reports and other customized reports to help run a more efficient call center. Managers can review real-time graphical information regarding all aspects of your call center, such as current call types, average time to answer, operators, waits, and more.