Government Communications Require a Unified Information System that Easily Handles Dispatching, Messaging and Reporting
Amtelco's tools improve citizen satisfaction and provide reliable inbound and outbound communications technology.
Government communications made easier, more secure and more efficient.
Amtelco's Infinity call center system provides government agencies with the most reliable inbound and outbound communications technology. Real-time reporting improves accountability and workforce monitoring.
Through the use of Amtelco’s powerful ACD coupled with the most robust call distribution/skill-based routing, you can increase accuracy and greatly reduce training time. Meet unique call handling requests by offering full live agent services and fully automated call processing.
Encrypt text messages for secure inbound and outbound government communications
Manage voice calls, faxes, e-mails, chats, SMS
Offer self-service Web access
Use scripting to ensure the right data is obtained