Simple Funeral Call Manager Application
Enable your funeral home clients to create and maintain a database of information about funeral arrangements with our Funeral Home Manager application. Our Funeral Home Manager is a web-based application that is accessible to your call center agents so they can view updated funeral arrangement information whenever a call comes in. The information is displayed in a uniform format, making it easy for your agents to find the exact information requested.
Save time and costs by utilizing our Funeral Home Manager application. Funeral homes’ staff will enjoy the convenience and simplicity of our system. Staff can update information in the system, such as obituaries and memorials, so that your call center agents are free to answer incoming calls.
Funeral Home Call Center Software Solution
Our Funeral Home Manager software offers a quick and easy setup for your funeral home clients.
- Your administrator creates an account for each funeral home
- Funeral home staff enters information about funeral arrangements into the database
- Your call center agents are prepared and ready to relay information about the funeral arrangements to callers.
Improve communication with the following features and benefits:
First Call Resolution
Our Intelligent Series answering service software reduces errors by up to 99% by guiding agents through difficult call processes. Agents follow the scripted call flow navigation to complete each call type.
Genesis provides a multi-channel ACD capable of processing inbound phone calls, secure text messages, e-mail messages, social media activity, and web and mobile requests.
Increase self-service by giving callers access to information and the ability to conduct transactions with no agent involvement. Our system enables funeral home staff to enter their own data, eliminating agent errors and saving time.
Productivity is of great importance in order to run an effective call center. We strive to provide technology to increase your answering service's productivity. We continue to implement new tools to help keep your business operating as efficient as possible.
Our call center systems are known for reducing average time to answer, reducing average call duration, reducing errors in call completion, and ensuring that your customer’s needs are met. Web-based access provides options to increase customer and staff satisfaction.
You’ll rest assured with our reliable answering service system which has been known to run for years without any down time. Combining the system reliability with our industry leading service and support ensures your answering service will continue to grow years into the future.