Flexible and Efficient Contact Center Software
Our contact center solutions provide flexibility and efficiency to meet your contact center’s needs. Our system is designed to support inbound, outbound, and blended contact center environments of all sizes.
Increase your agents’ accuracy and efficiency and reduce training time dramatically with a user-friendly and intuitive system. Keep your contact center operating efficiently with our powerful ACD coupled with the most robust call distribution/skill-based routing. Scripted call flow navigation guides your agents through the entire call handling process. Fully integrated reporting tools enable your Supervisors to monitor and manage agents.
Experience the benefits of our technology solutions for your contact center:
First Call Resolution
The Genesis ACD presents incoming calls to agents utilizing skills-based routing. Our contact center software reduces errors by up to 99% by guiding agents through difficult call processes. Agents follow the scripted call flow navigation to complete each call type.
Our contact center systems are known for reducing average answer time, call duration, and ensuring that your customer's needs are met. Our multi-channel ACD provides integrated communication options to increase customer satisfaction
Increase self-service by giving callers access to information and the ability to conduct transactions with no agent involvement. Our automatic greeting, voice-activated menu can efficiently assist callers before they even speak with a live agent.
Productivity is of great importance in order to run an effective contact center. We strive to provide technology to increase your answering service's productivity. We continue to implement new tools to help keep your business operating as efficient as possible.
You’ll rest assured with our reliable system which has been known to run for years without any down time. Combining the system reliability with our industry leading service and support ensures your contact center will continue to grow years into the future.
Our newest technology enables your contact center to easily grow without adding additional hardware. Virtual services and cloud deployment provide flexibility you need to meet the needs of your business.