Efficient, User-Friendly, and Budget-Conscious Call Answering Software for Government Agencies

Telephone answering software that improves customer satisfaction.

Telephone Answering Software for Secure Government Communications

Our telephone answering software solutions make communications easier, secure, and efficient for government agencies. Reliable inbound and outbound communications technology is vital for citizen satisfaction. Our solutions are designed to maximize productivity while keeping your budget constraints in mind.

Through the use of our powerful ACD coupled with the most robust call distribution/skill-based routing, you can increase accuracy and greatly reduce training time. Meet unique call handling requests by offering full live agent services and fully automated call processing. Improve accountability and workforce monitor with real-time reporting tools.

Experience the benefits of our technology solutions: 

Productivity

Productivity is of great importance in order to run an effective call center. We strive to provide technology to increase your answering service's productivity. We continue to implement new tools to help keep your business operating as efficient as possible.

Customer Satisfaction

Our call center systems are known for reducing average time to answer, reducing average call duration, reducing errors in call completion, and ensuring that your customer’s needs are met. Web-based access provides options to increase customer and staff satisfaction. 

Scalable

Our newest technology enables your contact center to easily grow without adding additional hardware. Virtual services and cloud deployment provide flexibility you need to meet the needs of your business.

First Call Resolution

Our Intelligent Series answering service software reduces errors by up to 99% by guiding agents through difficult call processes. Agents follow the scripted call flow navigation to complete each call type.

Reliable

You’ll rest assured with our reliable answering service system which has been known to run for years without any down time. Combining the system reliability with our industry leading service and support ensures your answering service will continue to grow years into the future.

Self-Service

Increase self-service by giving callers access to information and the ability to conduct transactions with no agent involvement. Our voice-enabled features streamline communications.

"As an Amtelco customer for over 20 years we have found their service and support exceptional and second to none. Their hardware and software are as solid as a rock, which makes us feel confident in using the platform for 911 life and safety call traffic."

Mike Shantz, President
Northern 911