Efficient, User-Friendly, and Budget-Conscious Call Answering Software for Government Agencies
Telephone answering software that improves customer satisfaction.
Telephone Answering Software for Secure Government Communications
Our telephone answering software solutions make communications easier, secure, and efficient for government agencies. Reliable inbound and outbound communications technology is vital for citizen satisfaction. Our solutions are designed to maximize productivity while keeping your budget constraints in mind.
Through the use of our powerful ACD coupled with the most robust call distribution/skill-based routing, you can increase accuracy and greatly reduce training time. Meet unique call handling requests by offering full live agent services and fully automated call processing. Improve accountability and workforce monitor with real-time reporting tools.
Experience the benefits of our technology solutions:
Productivity is of great importance in order to run an effective call center. We strive to provide technology to increase your answering service's productivity. We continue to implement new tools to help keep your business operating as efficient as possible.
Our call center systems are known for reducing average time to answer, reducing average call duration, reducing errors in call completion, and ensuring that your customer’s needs are met. Web-based access provides options to increase customer and staff satisfaction.
Our newest technology enables your contact center to easily grow without adding additional hardware. Virtual services and cloud deployment provide flexibility you need to meet the needs of your business.
First Call Resolution
Our Intelligent Series answering service software reduces errors by up to 99% by guiding agents through difficult call processes. Agents follow the scripted call flow navigation to complete each call type.
You’ll rest assured with our reliable answering service system which has been known to run for years without any down time. Combining the system reliability with our industry leading service and support ensures your answering service will continue to grow years into the future.
Increase self-service by giving callers access to information and the ability to conduct transactions with no agent involvement. Our voice-enabled features streamline communications.