Your Funeral Directors Answering Service Call Center Solution

Our convenient and simple application is designed for managing your funeral home clients.

Simple Funeral Call Manager Application

Enable your funeral home clients to create and maintain a database of information about funeral arrangements with our Funeral Home Manager application. Our Funeral Home Manager is a web-based application that is accessible to your call center agents so they can view updated funeral arrangement information whenever a call comes in. The information is displayed in a uniform format, making it easy for your agents to find the exact information requested.

Save time and costs by utilizing our Funeral Home Manager application. Funeral homes’ staff will enjoy the convenience and simplicity of our system. Staff can update information in the system, such as obituaries and memorials, so that your call center agents are free to answer incoming calls.

Funeral Home Call Center Software Solution

Our Funeral Home Manager software offers a quick and easy setup for your funeral home clients. 

  • Your administrator creates an account for each funeral home
  • Funeral home staff enters information about funeral arrangements into the database
  • Your call center agents are prepared and ready to relay information about the funeral arrangements to callers.

Experience the benefits of our enterprise solutions: 

First Call Resolution

Our Intelligent Series answering service software reduces errors by up to 99% by guiding agents through difficult call processes. Agents follow the scripted call flow navigation to complete each call type.

Scalable

Our newest technology enables your answering service to easily grow without adding additional hardware. Virtual services and cloud deployment provide flexibility you need to meet the needs of your business.

Self-Service

Increase self-service by giving callers access to information and the ability to conduct transactions with no agent involvement. Our system enables funeral home staff to enter their own data, eliminating agent errors and saving time.

Customer Satisfaction

Our call center systems are known for reducing average time to answer, reducing average call duration, reducing errors in call completion, and ensuring that your customer’s needs are met. Web-based access provides options to increase customer and staff satisfaction.

Productivity

Productivity is of great importance in order to run an effective call center. We strive to provide technology to increase your answering service's productivity. We continue to implement new tools to help keep your business operating as efficient as possible.

Reliability

You’ll rest assured with our reliable answering service system which has been known to run for years without any down time. Combining the system reliability with our industry leading service and support ensures your answering service will continue to grow years into the future.

I cannot say enough good things about how your staff handled our transition. From preplanning through final checklist, they were excellent. They knew what they were doing and also how to explain it to us so we can understand. The coordination between Amtelco, our vendors and us was very professional and detailed. You should be proud of the team that you built.

Dick Emberson
America’s Call Center