Cloud-Based Call Center Software Solution for Enterprises

Answering service software for enterprise that is user-friendly and intuitive.

Cloud-Based Call Center Software for Enterprise

Our call center solutions provide flexibility and efficiency to meet your business needs. Our system is designed to support enterprise environments of all sizes.

Increase accuracy and efficiency and reduce training time dramatically with a user-friendly and intuitive system. Keep your call center operating efficiently with our powerful ACD coupled with the most robust call distribution/skill-based routing. Scripted call flow navigation guides your agents through the entire call handling process. Fully integrated reporting tools enable your Supervisors to monitor and manage agents.

Experience the benefits of our enterprise solutions: 

First Call Resolution

Our Intelligent Series answering service software reduces errors by up to 99% by guiding agents through difficult call processes. Agents follow the scripted call flow navigation to complete each call type.  

Reliable

You’ll rest assured with our reliable answering service system which has been known to run for years without any down time. Combining the system reliability with our industry leading service and support ensures your answering service will continue to grow years into the future.

Scalable

Our newest technology enables your business to easily grow without adding additional hardware. Virtual services and cloud deployment provide flexibility you need to meet the needs of your business.

Customer Satisfaction

Our call center systems are known for reducing average time to answer, reducing average call duration, reducing errors in call completion, and ensuring that your customer’s needs are met. Web-based access provides options to increase customer and staff satisfaction. 

Self-Service

Increase self-service by giving callers access to information and the ability to conduct transactions with no agent involvement. Our automatic greeting, voice-activated menu can efficiently assist callers before they even speak with a live agent.

Productivity

Productivity is of great importance in order to run an effective call center. We strive to provide technology to increase your answering service's productivity. We continue to implement new tools to help keep your business operating as efficient as possible.

"I've worked with various vendors in the past for different software features. I have found that Amtelco's training and service departments are far superior to a lot of their competitors and other vendors."

Alicia Wise, IS Project Coordinator
AnMed Health - Anderson, SC