Answering Service Software You Can Count On
Our dependable call routing software is designed to help your telephone answering service operate efficiently.
Reliable Call Routing Software
Our systems are specifically designed to provide your telephone answering service (TAS) with the most reliable technology and support to run a highly successful business. Our answering service software covers the entire spectrum of communication services – whether you are just starting up a call center to the largest contact center. Our virtual and hosted systems reduce overhead costs.
Through the use of our powerful ACD coupled with the most robust call distribution/skill-based routing, you can attract new and emerging business opportunities. Utilize our live answering service software to meet unique call handling requests by offering full live agent services and fully automated call processing.
Experience the benefits of our technology solutions for your answering service:
First Call Resolution
The Genesis ACD presents incoming calls to agents utilizing skills-based routing. Our answering service software reduces errors by up to 99% by guiding agents through difficult call processes. Agents follow the scripted call flow navigation to complete each call type.
Our call center systems are known for reducing average answer time, call duration, and ensuring that your customer's needs are met. Our multi-channel ACD provides integrated communication options to increase customer satisfaction.
Increase self-service by giving callers access to information and the ability to conduct transactions with no agent involvement. Our automatic greeting, voice-activated menu can efficiently assist callers before they even speak with a live agent.
Our newest technology enables your answering service to easily grow without adding additional hardware. Virtual services and cloud deployment provide flexibility you need to meet the needs of your business.
You’ll rest assured with our reliable system which has been known to run for years without any down time. Combining the system reliability with our industry leading service and support ensures your answering service will continue to grow years into the future.
Productivity is of great importance in order to run an effective answering service. We strive to provide technology to increase productivity. We continue to implement new tools to help keep your business operating as efficient as possible.