Call-Handling Software You Can Count On
Software designed to help your business operate efficiently.
Industries We Serve
Telephone Answering Service (TAS)
Provide your telephone answering service (TAS) with the most reliable technology and support to run a highly successful business with our call center technology. Our answering service software covers the entire spectrum of communication services – whether you are just starting up a call center to the largest contact center.
Our contact center software provides flexibility and efficiency to meet your contact center’s needs. Our system is designed to support inbound, outbound, and blended contact center environments of all sizes. Attract new and emerging business opportunities by offering full live agent services and fully automated call processing.
Streamline your healthcare clients’ communications, while adding efficiencies and benefits. Our call management systems are the choice of hospitals and clinics for improved patient satisfaction and reduced call handling errors.
Reliable inbound and outbound communications technology is vital for citizen satisfaction. Maximize productivity while keeping your budget constraints in mind with easier, secure, and efficient call-handling software.
Our system is designed to support enterprise environments of all sizes, providing flexibility and efficiency to meet your needs. Fully integrated reporting tools enable your Supervisors to monitor and manage agents. Increase agents’ accuracy and reduce training time.
Save time and costs by utilizing our Funeral Home Manager application. Our Funeral Home Manager software offers a quick and easy setup for your funeral home clients. Funeral homes’ staff will enjoy the convenience and simplicity of our web-based application.
Meet unique call handling requests by offering full live agent services, web-based help desk features and fully automated call processing. Fully integrated reporting and call tracking accurately measures your billable and non-billable time.
In order to deliver an outstanding customer experience, you need a reliable and user-friendly system. Enhance communication and increase customer satisfaction with automated notifications and reminders and secure text messaging.
Our experience working with Amtelco has been entirely positive
“The initial experience of our new hosted system was well received by our staff as their experience only slightly changed. The management team is certainly sleeping better these days, knowing that we are now properly prepared for any future issues or potential disasters! Our experience working with the professionals at Amtelco has been entirely positive and their staff worked long hours to rapidly get us back to operational status. Without their technology, technical assistance, and business guidance, we would have had to shut down and the legacy of our community-oriented communications company would have ended.”
David Short – Director of Operations, Answer Centre of Louisiana
Thoroughly enjoying our new Amtelco hosted solution
“We are thoroughly enjoying our new Amtelco hosted solution. The worry, overhead and cost of implementing, maintaining, monitoring, and backing up of servers is now absent. The frustration of software updates and implementation is a distant memory. Ongoing virus prevention and intrusion monitoring is also no longer a headache for us. Besides all of this and the worry-free operation experience, is the reduced overhead costs."
David Short – Director of Operations, Answer Centre of Louisiana
Peace of Mind
"My favorite part of being an Amtelco customer is the peace of mind that their 24-hour support gives me. I know, no matter the time of day, that my Amtelco heroes are available to help me when I need them!"Deborah Anders, Manager
The Legacy Connection
Higher level of quality service
"Our experience with Amtelco products is that they're rock solid. Any type of call center environment requires hardware/software that works 100%, 24/7/365. In our 34 years in business, we have had several Amtelco products. Using Amtelco products provides us with a higher level of quality service to our customers and better in-house efficiency."Jeff Martin, Systems Manager
Vyanet Operating Group
Our experience with Amtelco has been positive
"Overall, our experience with Amtelco has been positive. It's allowed us to have remote agents. We've been able to outsource to other organizations when we are short labor and in return, be an outsourcer when others need a labor source. The best part has been having Amtelco staff come to our office to cutover and to relocate our premises."Pat Vos, CEO
Happy customer since 1979
"I have been a happy customer since 1979. I am very pleased with the comforting support maintained by Amtelco and their long-serving staff."Anthony Greenfield
Our only choice for equipment and services
"Amtelco has been our only choice for equipment and services for over 40 years. We trust the products and services they sell based upon our experience with them. The service techs are not only professional, but friendly and willing to help solve problems as quickly as possible. When it has been time to upgrade the sales team is great. They make sure everything is taken care of, from the start of the order to the completion of the setup."Teressa Kincaid, Manager
West Virginia Message Center
24/7/365 after-sales support
"We have been using Amtelco's Infinity platform since 2004 when our business was in start-up mode and only had three agent stations. Over the past 16 years we have been able to grow our business in an affordable, reasonable way with Amtelco's assistance. We now have multiple office locations and over 100 agents processing calls on a daily basis. What really sets Amtelco apart from its competitors is the after-sales support. They understand 24/7/365 support and it shows every day."Kevin Ryan, President
TAS United LLC
Working with the Amtelco folks has always been a pleasure
"Working with the Amtelco folks has always been a pleasure and I can't say enough about you all. I am always impressed at your success in creating a strong culture, lasting relationships and people-first support. However, in my opinion, the greatest testament to your success is how many generations of employees have started and continued their careers on Curtin Drive."Matt Herron, President & CEO
Phenomenal quality of service
“I would describe the quality of service we have received from Amtelco as phenomenal. We have not encountered any downtime since 2006. Their response time has been almost instant any time we have questions.”Paul Lauttamus, Lauttamus Communications & Security
Our partnership with Amtelco spans 40 years
“Our partnership with Amtelco spans 40 years. Every move we have made with their products has been positive as they have helped us grow our business. They are always responsive to our clients’ requests. We can always count on Amtelco being a phone call away."Sharon Campbell
Best decision I've ever made
“The best decision I’ve ever made in regards to our telephone answering service is the move to Prism II hosted. Everything happens with minimal interference from us (updates, maintenance, troubleshooting, etc.) which is fantastic! The system runs like clockwork. Prism II hosted has given me peace of mind and confidence at being able to continue to run the business despite other challenges I have had to deal with.”Jeff Rosgen
Sierra Answering Service
As people say, if it’s not broken, don’t fix it
“Having an Amtelco system for the last 30 years in our 3 call centers, we have developed a partnership with Amtelco. Our experience with field service when we’ve had to call them at 3:30 in the morning, returning our call immediately, and the longevity of our relationship have been key factors in retaining our partnership. When we decided it was time to move forward with our technology, choosing to go with Genesis was a no brainer as it’s the future. As people say, if it’s not broken, don’t fix it."Stephanie Hyde, A Better Answer
No one more qualified to guide you
"I’ve done separate conversions, first to IS in 2012 and then to Genesis in 2019. It is a complicated and difficult process, but there is no one more qualified to guide you through it than the project managers at Amtelco."Michael McCrosky, America’s Call Center
Telescan listens to their clients
“Telescan listens to their clients. When I have a client with a special need, I know I can pick up the phone and talk to someone at Telescan and they will find a solution. Telescan’s research and development is driven by their users’ requests. That is very different. Telescan is truly geared to help us be successful.”Marcy Hewlett, A Better Connection, Gilbert, AZ
No other vendor can say that
“I know nearly everyone at Telescan, from the switch board operator to the president. If I have a suggestion, I know there is someone who will listen to my ideas and make changes. No other vendor can say that. I also like their constant innovations, particularly Spectrum Messenger. Since I have two locations, Messenger has been very helpful to my business. The Information Server saves valuable time with schedules. Telescan is always looking for ways to make my business more efficient.”Debbie Bibber
AB Universal Messaging
Transformed our business
"The decision I made choosing Amtelco as the telephony backbone of our company was the best decision ever. Amtelco and NAEO have transformed my business to levels that my parents never imagined. Instead of worrying when we took on a new client or contract if we could train our staff to do it consistently, we were worried about how quickly we were growing as a company. Intelligent Series immediately reduced training time, ensured consistency in message handling, and made a tremendous impact on the efficiency and profitability of the company."Gerald R. Brosseau, II, President of Always On Call, NAEO Board of Directors, President 2015-2016
Training time reduced by 90%
“Contact Based Architecture has reduced our training time by 90%! Training reduced to a couple of days from weeks.
Operator errors, especially in dispatching, have been virtually eliminated.
The ability for each contact to be handled according to their individual status is a big improvement over general account information.
We also like the automatic assignment of Dispatch Jobs to operators.”Theran Mossholder
Owner Newtown Answering Service
Seeing how we have grown is unbelievable
"We started over 20 years ago and when it came to the point of expanding even further my husband and son searched for other systems to grow the business. They chose Amtelco. I am still learning more to this day as they continue to offer new applications. It really isn't that difficult. Seeing how we have grown is unbelievable! My husband was so proud and happy we found Amtelco to take us to the next level to keep up with the times. Whenever we need something or have a question someone is always available to help us out. A big THANK YOU for your wonderful services."Ellen Brosseau
Always On Call
Telescan had everything we wanted
"We had to upgrade when Caddo stopped supporting DOS. We found Telescan had everything we wanted and it cost less. The operator interface was closest to what we were used to and the SMS was a very important feature to our business. Telescan is continually coming out with new features that give us more to offer our clients. But, most importantly, Telescan is more responsive than our previous vendor. Telescan is even helping us pursue some new big accounts. They have made it possible for us to pitch big accounts we were previously unable to service. That makes a huge difference to the future of our business.”Dave Byrnes, Byrnes Message Bureau, Poughkeepsie, NY
Decreased training time
“When my Amtelco sales rep told me that upgrading to the Intelligent Series would greatly decrease our training time and nearly eliminate errors – he was right!”Ian Cooke, IT Manager, Answer 365
Call-handling software features to create a better customer experience
See the software in action!
Schedule a demo today.
Experience the benefits of our technology solutions:
First Call Resolution
The Genesis ACD presents incoming calls to agents utilizing skills-based routing. Our answering service software reduces errors by up to 99% by guiding agents through difficult call processes. Agents follow the scripted call flow navigation to complete each call type.
Our call center systems are known for reducing average answer time, call duration, and ensuring that your customer's needs are met. Our multi-channel ACD provides integrated communication options to increase customer satisfaction.
Increase self-service by giving callers access to information and the ability to conduct transactions with no agent involvement. Our automatic greeting, voice-activated menu can efficiently assist callers before they even speak with a live agent.
Our newest technology enables your answering service to easily grow without adding additional hardware. Virtual services and cloud deployment provide flexibility you need to meet the needs of your business.
You’ll rest assured with our reliable system which has been known to run for years without any down time. Combining the system reliability with our industry leading service and support ensures your answering service will continue to grow years into the future.
Productivity is of great importance in order to run an effective answering service. We strive to provide technology to increase productivity. We continue to implement new tools to help keep your business operating as efficient as possible.