Call-Handling Software You Can Count On

Software designed to help your business operate efficiently. 

Industries We Serve

Telephone Answering Service (TAS)

Provide your telephone answering service (TAS) with the most reliable technology and support to run a highly successful business with our call center technology. Our answering service software covers the entire spectrum of communication services – whether you are just starting up a call center to the largest contact center.

Contact Center

Our contact center software provides flexibility and efficiency to meet your contact center’s needs. Our system is designed to support inbound, outbound, and blended contact center environments of all sizes. Attract new and emerging business opportunities by offering full live agent services and fully automated call processing.

Healthcare

Streamline your healthcare clients’ communications, while adding efficiencies and benefits. Our call management systems are the choice of hospitals and clinics for improved patient satisfaction and reduced call handling errors.

Government

Reliable inbound and outbound communications technology is vital for citizen satisfaction. Maximize productivity while keeping your budget constraints in mind with easier, secure, and efficient call-handling software.

Enterprise

Our system is designed to support enterprise environments of all sizes, providing flexibility and efficiency to meet your needs. Fully integrated reporting tools enable your Supervisors to monitor and manage agents. Increase agents’ accuracy and reduce training time.

Funeral Homes

Save time and costs by utilizing our Funeral Home Manager application. Our Funeral Home Manager software offers a quick and easy setup for your funeral home clients. Funeral homes’ staff will enjoy the convenience and simplicity of our web-based application.

Help Desk

Meet unique call handling requests by offering full live agent services, web-based help desk features and fully automated call processing. Fully integrated reporting and call tracking accurately measures your billable and non-billable time.

Utilities

In order to deliver an outstanding customer experience, you need a reliable and user-friendly system. Enhance communication and increase customer satisfaction with automated notifications and reminders and secure text messaging.

Call-handling software features to create a better customer experience

Directories

Automatic Call Distribution (ACD)

Interactive Voice Response (IVR)

Scheduling

Experience the benefits of our technology solutions:

First Call Resolution

The Genesis ACD presents incoming calls to agents utilizing skills-based routing. Our answering service software reduces errors by up to 99% by guiding agents through difficult call processes. Agents follow the scripted call flow navigation to complete each call type. 

Customer Satisfaction

Our call center systems are known for reducing average answer time, call duration, and ensuring that your customer's needs are met. Our multi-channel ACD provides integrated communication options to increase customer satisfaction. 

Self-Service

Increase self-service by giving callers access to information and the ability to conduct transactions with no agent involvement. Our automatic greeting, voice-activated menu can efficiently assist callers before they even speak with a live agent.

Scalable

Our newest technology enables your answering service to easily grow without adding additional hardware. Virtual services and cloud deployment provide flexibility you need to meet the needs of your business.

Reliable

You’ll rest assured with our reliable system which has been known to run for years without any down time. Combining the system reliability with our industry leading service and support ensures your answering service will continue to grow years into the future.

Productive

Productivity is of great importance in order to run an effective answering service. We strive to provide technology to increase productivity. We continue to implement new tools to help keep your business operating as efficient as possible.

See the software in action!

Schedule a demo today.