Remote Agent Solution Takes Your Call Center System to the Next Level
Is it time for a new call center system? Take your system to the next level with our latest technology!
Decrease business costs and increase productivity with our call center system. Implement Genesis Web Agent, our next generation, call-handling application and receive introductory discounts*.
*Introductory discounts available till 12/31/2020.
"Genesis Web Agent is a Game Changer. It simplifies remote agent deployment and agent log-on. It greatly reduces admin/IT costs."
Michael Leibowitz - President, Call Experts
Schedule a personalized demo! Learn more about the benefits of our Web Agent application and save with our introductory discounts. Fill out the form and we'll be in touch to schedule your personalized demo.
Genesis Web Agent is a Game Changer
The Genesis Web Agent application is a web browser-based telephone agent interface for the Genesis Intelligent Series (IS) call center platform. The Genesis Web Agent application makes any personal computer a professional telephone agent station.
The Genesis Web Agent application is a full functioning call handling application that enables your agents to:
- Perform directory searches, scripted messaging, and dispatching
- Access call recordings, web content, and on-call schedules
Why Genesis Web Agent?
You'll find that Genesis Web Agent benefits both your business and agents:
- Easy Configuration. The application is accessible through a web-browser. No software to load or maintain on a device!
- Decrease Expenses. Eliminate terminal server costs and reduce labor expenses.
- Convenient. Work from anywhere with an internet connection.
- Portable. Users can access the application from a laptop, desktop, or tablet.
- Superior Voice Quality. Opus Codec delivers high quality audio.
- Efficient. Utilizes less bandwidth which is valuable for networks with limited bandwidths.
- Seamless Updates. Updates are completed via a web server.
- Enhanced Agent Experience. Custom keyboard layouts and Magnifier and Zoom settings.