Patient privacy and security are the main focus of the Health Insurance Portability and Accountability Act (HIPAA) and Health Information Technology for Economic and Clinical Health Act (HITECH). Standard messaging often fails to meet the requirements of the current laws, leaving patient data vulnerable and providers liable for potential HIPAA violations.
The ever-increasing threats from natural and human-made disasters have made the use of disaster response systems a necessity. Nearly two-thirds of U.S. residents live in areas that are rated as having a moderate to very high risk of experiencing a natural disaster (hurricanes, tornadoes, floods, hail, wildfires, and earthquakes).
Call centers exist in a constantly changing marketplace. New channels and technologies are constantly emerging. Using a multi-channel, all-in-one system makes it easier to support customers’ needs and earn their loyalty.
Supervisors can customize the way their agents interact with the Genesis Web Agent application while they speak with callers. Supervisors can configure the theme, keyboard layouts, Status Lights, and the Sidebar of Web Agent with IS Agent Styles.
Amtelco has been awarded a Top Workplaces 2020 honor and a special award for work/life flexibility by The Wisconsin State Journal. These awards are based solely on employee feedback gathered through a third-party survey administered by employee engagement technology partner Energage, LLC.
At Amtelco, we are committed to creating lasting, positive support for our employees, our customers and our communities. Right now, we think that means we need to take some steps for the greater good.
Bring your own device (BYOD) is a trend that’s taking over workplaces of several different industries. Now that 77% of Americans own a smartphone and 60% use one for work, the BYOD messaging idea becomes much more palatable.
Amtelco introduces version 5.4 of its Intelligent Series (IS) suite of call center applications. Many of the features were developed in collaboration with Amtelco customers.
A dear friend and an icon of the TAS industry has passed away. George Meyer, the founder of Telescan, died peacefully in the presence of family members at St. Luke's Hospital in St. Louis County, Missouri on Wednesday, November 6th.
The Intelligent Series (IS) Social Media Monitor translates popular social media posts, messages, and notifications into dispatch jobs that can be managed by call center agents on behalf of their clients.
Amtelco’s Intelligence Series software and MergeComm platform integrate with Infinite Convergence Solution’s (ICS) Text Enabled Number Service to allow enterprises to send Short Message Service (SMS) messages to their customers using existing and new landline numbers.
The cloud is convenient, on-demand, and available for many resources, including networks, servers, storage, applications, and services. There is minimal management effort and plenty of self-service aspects to the cloud.
