Amtelco Innovations Blog

Encryption is an important tool to ensure our data is kept safe. Healthcare providers are required by the Health Insurance Portability and Accountability Act (HIPAA) to use encryption to protect their patients’ electronic protected health information (ePHI). This requirement also applies to any organizations, such as call centers, that process, store, or transmit ePHI.

Many people understand the importance of using a secure messaging solution in the healthcare industry. By replacing the traditional pager with a secure messaging app, doctors and nurses can remain HIPAA compliant, ensure the patient’s PHI is secure, and increase overall efficiency.

With the increase in more employees working remotely, you might be concerned about a decrease in work quality and productivity, and you are not alone. There are a variety of analytics and performance measurement tools you can utilize to ensure that productivity and quality are not taking a hit with your transition to a virtual call center.

Patient privacy and security are the main focus of the Health Insurance Portability and Accountability Act (HIPAA) and Health Information Technology for Economic and Clinical Health Act (HITECH). Standard messaging often fails to meet the requirements of the current laws, leaving patient data vulnerable and providers liable for potential HIPAA violations.

The ever-increasing threats from natural and human-made disasters have made the use of disaster response systems a necessity. Nearly two-thirds of U.S. residents live in areas that are rated as having a moderate to very high risk of experiencing a natural disaster (hurricanes, tornadoes, floods, hail, wildfires, and earthquakes).

Secure messaging platforms like miSecureMessages are critical to ensure communications are sent securely and quickly across care and support teams.

Call centers exist in a constantly changing marketplace. New channels and technologies are constantly emerging. Using a multi-channel, all-in-one system makes it easier to support customers’ needs and earn their loyalty.

Supervisors can customize the way their agents interact with the Genesis Web Agent application while they speak with callers. Supervisors can configure the theme, keyboard layouts, Status Lights, and the Sidebar of Web Agent with IS Agent Styles.

Amtelco has been awarded a Top Workplaces 2020 honor and a special award for work/life flexibility by The Wisconsin State Journal. These awards are based solely on employee feedback gathered through a third-party survey administered by employee engagement technology partner Energage, LLC.

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Who are the medically underserved? An obvious characteristic is someone who does not have health insurance.

At Amtelco, we are committed to creating lasting, positive support for our employees, our customers and our communities.  Right now, we think that means we need to take some steps for the greater good.

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Bring your own device (BYOD) is a trend that’s taking over workplaces of several different industries. Now that 77% of Americans own a smartphone and 60% use one for work, the BYOD messaging idea becomes much more palatable.

Amtelco introduces version 5.4 of its Intelligent Series (IS) suite of call center applications. Many of the features were developed in collaboration with Amtelco customers.

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Amtelco announces the ability for users to customize their away message with the miSecureMessages version 6.7 release.

Wow! What a rush and joy 2019 has been with many exciting accomplishments to boast about!

Genesis IS and Genesis Spectrum are now in nearly 100 locations, and this number will very easily more than double in 2020!

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Amtelco’s miTeamWeb Home page displays a variety of information based on the Home page layout.

A dear friend and an icon of the TAS industry has passed away. George Meyer, the founder of Telescan, died peacefully in the presence of family members at St. Luke's Hospital in St. Louis County, Missouri on Wednesday, November 6th.

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The Intelligent Series (IS) Social Media Monitor translates popular social media posts, messages, and notifications into dispatch jobs that can be managed by call center agents on behalf of their clients.