Amtelco’s Call Log Agent Assessment can be used to assess agents’ productivity to improve their performance, improve customer retention rates, eliminate unproductive processes and systems, and address sources of agent frustration.
A dear friend and an icon of the TAS industry has passed away. George Meyer, the founder of Telescan, died peacefully in the presence of family members at St. Luke's Hospital in St. Louis County, Missouri on Wednesday, November 6th.
The Intelligent Series (IS) Social Media Monitor translates popular social media posts, messages, and notifications into dispatch jobs that can be managed by call center agents on behalf of their clients.
Amtelco’s Intelligence Series software and MergeComm platform integrate with Infinite Convergence Solution’s (ICS) Text Enabled Number Service to allow enterprises to send Short Message Service (SMS) messages to their customers using existing and new landline numbers.
The cloud is convenient, on-demand, and available for many resources, including networks, servers, storage, applications, and services. There is minimal management effort and plenty of self-service aspects to the cloud.
Amtelco, a leading supplier of communication technologies and software communications applications for more than 40 years, today announced that its Genesis Intelligent Series solution is compliant with key Avaya IX Workplace Calling solutions from Avaya (NYSE: AVYA), a global leader in solutions that enhance and simplify communications and collaboration.
With the evolution of untraceable cryptocurrency, it’s easier than ever for international cyber criminals to get paid for their vicious activities. The scope of cybercriminal activity continues to expand in terms of the numbers of attackers and the sophistication of their attacks.
Beginning today and all week, Amtelco is celebrating what would have been the 100th birthday of our co-founder, Bill Curtin, II, affectionately known as "Mr. C." Bill founded Amtelco in 1976, along with his wife Eleanor, to provide communication solutions to the answering service and medical messaging industry.
Amtelco announces the release of Version 4.2.0 of the miSecureMessages secure messaging app. miSecureMessages is used by businesses and healthcare enterprises who need to keep their communications secure.
My inbox receives daily articles on an array of cloud-related topics such as “Cloud Migration Strategies,” “10 Ways the Cloud is Changing the World,” “Choose the Best Cloud for Your Enterprise,” and so on. This daily barrage makes my head spin.