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Predictive Intelligence uses the ANI (automatic number identification) from the call to recognize previous callers.

When a large communications project or merger is on the horizon, you may be overwhelmed and unsure about the cost and liability that comes with hiring temporary in-house or contracted employees to complete the venture.

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Amtelco, a leading supplier for more than 45 years of communication technologies and software communications applications, today announced that the Amtelco Genesis Intelligent Series application version 5.4 is compliant with Avaya OneCloud™ Unified Communications.

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ANI, also referred to as automatic number identification, is used to identify the number calling when the phone rings. In a call center, the system can screen the ANI and use the phone number or pattern when routing calls to agents or clients.

Call centers face a variety of challenges in today’s ever-changing environment. When it’s time to upgrade your call center software, the selection process can be overwhelming.

With the optional Genesis IS ACD Callback behavior feature, callers can request a call back at a specific date and time instead of waiting on hold for an agent to answer their call.

Waiting on hold is a frustrating experience that decreases customer satisfaction. Offering callbacks to callers is a great solution that provides many benefits to your call center.

Your miSecureMessages (MSM) users can hide their personal phone numbers when making calls by using the new Connect-Through feature for secure messages.

The following versions for IS Supervisor, Soft Agent, miTeamWeb, and Infinity have passed Amtelco quality assurance testing and are ready for general release.

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Amtelco, a family-owned business located in McFarland, Wisconsin, has been a trusted name in call center communication systems, software applications, and telephone switching technologies for forty-five years.

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Each year, the NAEO Board recognizes one outstanding volunteer who stands out for his/her overall leadership and contributions during the past year.

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Amtelco’s Service Level reports are utilized specifically to monitor agents’ interaction with callers, traffic patterns, agent abandons, and system abandons. Visual warnings are used to indicate if agents are reaching the requirement settings configured in the parameters.

​​​​​​​In 2020, workers in all industries, including call centers, were challenged to find ways to work remotely and still maintain the same level of productivity, security, and commitment to providing quality customer service.

The Message Survey feature provides supervisors and agents with the ability to locate and deal with messages that may have been overlooked during a work shift, business day, or another time frame.

Are you searching for new ways to generate additional revenue from your existing TAS customers? Maybe you want to bring added value to your current portfolio of services and make your customers stickier. Text-enabling landline numbers is a great solution.

When a phone call is one of the first personal connections a patient makes with a hospital, the operator’s ability to handle the call professionally and accurately plays a large role in the patient experience. An individual operator averages 450 calls per day, with no two calls the same.

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Amtelco has been awarded a Top Workplaces 2021 honor by Wisconsin State Journal Top Workplaces Top Workplaces. The list is based solely on employee feedback gathered through a third-party survey administered by employee engagement technology partner Energage LLC.

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The Genesis Park Line Pickup feature allows an agent or a script to park a call to a special ACD Skill to await a callback from a contact.