Amtelco Innovations Blog

As I count my blessings on Thanksgiving, please know that our amazing customers and employees are among them.

Telescan, a division of Amtelco, announced the introduction of a new product, the Spectrum Health Monitor.

The Genesis Emergency ACD takes effect if a client application—such as Amtelco’s Intelligent Series and Telescan’s Prism II—becomes disconnected from the Genesis platform.

Automatically maintain essential call handling functions with the Genesis Emergency ACD.

Amtelco is pleased to announce the addition of Jaimie Guidry and Kelli Harrigan to the Contracted Services team. 

Implementing new call center software is a huge project with various steps and time involved. Are you in the process upgrading your call center software?

If your current call center software is outdated or inflexible, only you and your team know how much longer you can sustain the challenges.

Your call handling software is your organization's central nervous system. Your business depends on it working seamlessly. Spot the symptoms of an outdated system and identify the best time to upgrade. You'll save time, reduce errors, and improve interoperability.

Assess agents’ productivity to improve their performance, improve customer retention rates, eliminate unproductive processes and systems, and address sources of agent frustration with the Intelligent Series (IS) Agent Assessment feature.

When an organization experiences a data breach, the consequences are multifaceted. Data, trust, reputation, security, and financials are all compromised, and while the effects can be lasting on all counts, dealing with the financial impact can be crippling.

Predictive Intelligence uses the ANI (automatic number identification) from the call to recognize previous callers.

When a large communications project or merger is on the horizon, you may be overwhelmed and unsure about the cost and liability that comes with hiring temporary in-house or contracted employees to complete the venture.

Amtelco, a leading supplier for more than 45 years of communication technologies and software communications applications, today announced that the Amtelco Genesis Intelligent Series application version 5.4 is compliant with Avaya OneCloud™ Unified Communications.

ANI, also referred to as automatic number identification, is used to identify the number calling when the phone rings. In a call center, the system can screen the ANI and use the phone number or pattern when routing calls to agents or clients.

Call centers face a variety of challenges in today’s ever-changing environment. When it’s time to upgrade your call center software, the selection process can be overwhelming.

With the optional Genesis IS ACD Callback behavior feature, callers can request a call back at a specific date and time instead of waiting on hold for an agent to answer their call.

Waiting on hold is a frustrating experience that decreases customer satisfaction. Offering callbacks to callers is a great solution that provides many benefits to your call center.

Your miSecureMessages (MSM) users can hide their personal phone numbers when making calls by using the new Connect-Through feature for secure messages.