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miSecureMessages is a secure and reliable messaging solution. Designed as a pager replacement, the app is compatible with iPhone®, iPad,™ Apple Watch,™ and Android™ mobile devices.

Amtelco has been awarded a Top Workplaces 2022 honor by The Wisconsin State Journal Top Workplaces. The list is based solely on employee feedback gathered through a third-party survey administered by employee engagement technology partner Energage, LLC.

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“How do I increase efficiency in my answering service?” is a common question for call answering service owners. A robust and modern software system is a must for efficient call-handling.

miSecureMessages customers who are currently using the miSecureMessages Server Version 6.6 will have to make an upgrade to a newer version of miSecureMessages by April 15, 2022.

Your call center and contact center staff and clients can view real-time information about automated call distribution (ACD) activities, agent call handling statistics, and Intelligent Series dispatching task with the miTeamWeb Dashboard. Data is provided in both graphic and text formats for easy viewing.

When call centers transition to remote work from home environments one challenge they may face are keeping their remote agents engaged. While there are many benefits that working from home offers, one aspect that agents may miss about not being in the office each day is the social aspect.

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Amtelco announced the release of version 5.5 for their Intelligent Series (IS) suite of call center applications. 

The call center industry continued to boom during 2021 and has no signs of slowing. We have seen yet again the important work call center professionals perform to keep business and hospital communications flowing.

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As I count my blessings on Thanksgiving, please know that our amazing customers and employees are among them.

Telescan, a division of Amtelco, announced the introduction of a new product, the Spectrum Health Monitor.

The Genesis Emergency ACD takes effect if a client application—such as Amtelco’s Intelligent Series and Telescan’s Prism II—becomes disconnected from the Genesis platform.

Automatically maintain essential call handling functions with the Genesis Emergency ACD.

Amtelco is pleased to announce the addition of Jaimie Guidry and Kelli Harrigan to the Contracted Services team. 

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Implementing new call center software is a huge project with various steps and time involved. Are you in the process upgrading your call center software?

If your current call center software is outdated or inflexible, only you and your team know how much longer you can sustain the challenges.

Your call handling software is your organization's central nervous system. Your business depends on it working seamlessly. Spot the symptoms of an outdated system and identify the best time to upgrade. You'll save time, reduce errors, and improve interoperability.

Assess agents’ productivity to improve their performance, improve customer retention rates, eliminate unproductive processes and systems, and address sources of agent frustration with the Intelligent Series (IS) Agent Assessment feature.

When an organization experiences a data breach, the consequences are multifaceted. Data, trust, reputation, security, and financials are all compromised, and while the effects can be lasting on all counts, dealing with the financial impact can be crippling.