Virtual Contact Center

Is a Hosted Call Center a Good Fit for Your Business?

Hosted Solutions

Call centers are actively looking for ways to decrease business costs and maintain reliable communications. When researching your options, a hosted call center is one solution to consider.

Answering Service Cloud-based Solutions and Hosted Services

People often talk about cloud solutions and hosted services interchangeably. There are subtle differences that are important to understand.

Genesis Soft Switching Paired with IS Voice Services

This first Looking Ahead article examines soft switching which is a topic Amtelco has been focused on for quite some time. 

Prism II, the Next-Generation Telephony Switch

Prism II Upgrade

Prism II is the next-generation telephony switch for the Telescan Spectrum System. For several decades, the Telescan Spectrum System has enjoyed an enviable record of service to the telephone answering service (TAS) industry, having kept pace with the many challenges facing today's TAS owners.