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    Laptop with 'Hosting Solutions' on screen for a hosted call center
    April 23, 2024

    Is a Hosted Call Center a Good Fit for Your Business?

    Call centers are actively looking for ways to decrease business costs and maintain reliable communications. Advances in technology have led to more options. When researching your options, a hosted call center is one solution to consider. Benefits of a Hosted Call Center Utilizing a hosted call center helps to control

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    Blog
    April 16, 2024 | Amtelco News

    Join Amtelco at These Upcoming Events

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    The Power of Real-Time Data and Analytics in Contact Centers: A Comprehensive Guide
    Blog
    April 9, 2024 | Contact Center, Reporting and Analytics

    The Power of Real-Time Data and Analytics in Contact Centers: A Comprehensive Guide

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    Call center security, lock, router, WiFi
    Blog
    April 2, 2024 | Contact Center, Contact Center Software

    Is Your Call Center Secure?

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    Blog
    March 27, 2024 | Amtelco News

    Amtelco Wins Top Workplaces 2024 Award

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    Web-based Enterprise On-Call Scheduling
    Blog
    March 26, 2024 | On-Call Scheduling

    Web-based Enterprise On-Call Scheduling Vs. a Siloed, Paper Approach

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    Blog
    March 19, 2024 | Emergency Notifications, Operator Consoles

    Best Practices for Designing Effective Automated Notification Workflows

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    Increasing Patient Safety With Effective Healthcare Teamwork
    Blog
    March 12, 2024 | Healthcare, Secure Messaging App

    Increasing Patient Safety With Effective Healthcare Teamwork

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    A contact center supervisor assesses the performance of her agents.
    Blog
    March 5, 2024 | Contact Center

    The Importance of Agent Assessment in a Contact Center

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    How CCaaS Enables Omnichannel Customer Support for Improved Engagement
    Blog
    February 27, 2024 | Answering Service Software, Contact Center

    How CCaaS Enables Omnichannel Customer Support for Improved Engagement

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    Blog
    February 21, 2024 | Amtelco News, Contact Center Software

    Amtelco Announces New Software Release

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    Blog
    February 20, 2024 | Contact Center Software, Healthcare

    How Our Software Helps Hospitals Do More with Fewer Resources

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    Hospital contact center operators.
    Blog
    February 13, 2024 | Directories, Healthcare

    Unifying Healthcare Communication is What We Do

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    A hospital care team joins hands.
    Blog
    February 6, 2024 | Contact Center Software, Healthcare

    Unify and Simplify Communications in Your Organization

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    Blog
    January 31, 2024 | Amtelco News

    Amtelco Announces Brand Refresh

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    Computer screen displaying call center key performance indicators
    Blog
    January 23, 2024 | Contact Center, Reporting and Analytics

    Key Performance Indicators (KPIs) to Operate More Efficiently

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