New Versions: IS Supervisor, Soft Agent, miTeamWeb, and Infinity
The following versions have passed Amtelco quality assurance testing and are ready for general release:
IS Supervisor 5.04.7065.71
This release implements various fixes and improvements made in this and interim versions, including:
- Configuration option to show the status in Directory Field Table Display Format
- Configuration option for the Dashboard data history
- Configuration options for OnCall Roster refresh rate and filter
- Configuration option for showing priority and subject when taking a simple message
- Configuration option preventing Client entry in Call Log Advanced Search
- When setting a Covered By, show the selected contact’s current status
- Status follow’s listing’s time zone offset
- Added Not Ready Reason to the Dashboard data
- Option to download all Call Log recordings.
- Added Shared Fields to Agent Editor
- Ability to download selected messages from InBox
- Changed the on-call schedule search in the OnCall Schedule and OnCall View widgets
- Date range added to List View in OnCall List and OnCall View widgets
- Current shifts highlighted in OnCall List View
- Agent Name added to Last Changed column in OnCall
- OnCall List Search allows comma separated values
- Print feature added to OnCall Roster
- Column sorting adding to OnCall Coverage display
Soft Agent 5.04.7065.80
This release implements various fixes and improvements made in this and interim versions, including:
- Added message history items for creating calls with Genesis
- Ability to conference when in the In Progress 2 call state
- Implemented Directory View settings
miTeamWeb 5.04.7065.29
This release implements various fixes and improvements made in this and interim versions, including:
- Configuration option to show the status in Directory Field Table Display Format
- Configuration option for the Dashboard data history
- Configuration options for OnCall Roster refresh rate and filter
- Configuration option for showing priority and subject when taking a simple message
- Configuration option preventing Client entry in Call Log Advanced Search
- When setting a Covered By, show the selected contact’s current status
- Status follow’s listing’s time zone offset
- Added Not Ready Reason to the Dashboard data
- Option to download all Call Log recordings.
- Added Shared Fields to Agent Editor
- Ability to download selected messages from InBox
- Changed the on-call schedule search in the OnCall Schedule and OnCall View widgets
- Date range added to List View in OnCall List and OnCall View widgets
- Current shifts highlighted in OnCall List View
- Agent Name added to Last Changed column in OnCall
- OnCall List Search allows comma separated values
- Print feature added to OnCall Roster
- Column sorting adding to OnCall Coverage display
Infinity Web Applications 1.1.4.16
This release implements the following improvements:
- ServerTime and OperatorStatus methods added to the Infinity Service