New Version

New Versions: IS Supervisor, Soft Agent, miTeamWeb, and Infinity

The following versions have passed Amtelco quality assurance testing and are ready for general release:

IS Supervisor 5.04.7065.71

This release implements various fixes and improvements made in this and interim versions, including:

  • Configuration option to show the status in Directory Field Table Display Format
  • Configuration option for the Dashboard data history
  • Configuration options for OnCall Roster refresh rate and filter
  • Configuration option for showing priority and subject when taking a simple message
  • Configuration option preventing Client entry in Call Log Advanced Search
  • When setting a Covered By, show the selected contact’s current status
  • Status follow’s listing’s time zone offset
  • Added Not Ready Reason to the Dashboard data
  • Option to download all Call Log recordings.
  • Added Shared Fields to Agent Editor
  • Ability to download selected messages from InBox
  • Changed the on-call schedule search in the OnCall Schedule and OnCall View widgets
  • Date range added to List View in OnCall List and OnCall View widgets
  • Current shifts highlighted in OnCall List View
  • Agent Name added to Last Changed column in OnCall
  • OnCall List Search allows comma separated values
  • Print feature added to OnCall Roster
  • Column sorting adding to OnCall Coverage display

Soft Agent 5.04.7065.80

This release implements various fixes and improvements made in this and interim versions, including:

  • Added message history items for creating calls with Genesis
  • Ability to conference when in the In Progress 2 call state
  • Implemented Directory View settings

miTeamWeb 5.04.7065.29

This release implements various fixes and improvements made in this and interim versions, including:

  • Configuration option to show the status in Directory Field Table Display Format
  • Configuration option for the Dashboard data history
  • Configuration options for OnCall Roster refresh rate and filter
  • Configuration option for showing priority and subject when taking a simple message
  • Configuration option preventing Client entry in Call Log Advanced Search
  • When setting a Covered By, show the selected contact’s current status
  • Status follow’s listing’s time zone offset
  • Added Not Ready Reason to the Dashboard data
  • Option to download all Call Log recordings.
  • Added Shared Fields to Agent Editor
  • Ability to download selected messages from InBox
  • Changed the on-call schedule search in the OnCall Schedule and OnCall View widgets
  • Date range added to List View in OnCall List and OnCall View widgets
  • Current shifts highlighted in OnCall List View
  • Agent Name added to Last Changed column in OnCall
  • OnCall List Search allows comma separated values
  • Print feature added to OnCall Roster
  • Column sorting adding to OnCall Coverage display

Infinity Web Applications 1.1.4.16

This release implements the following improvements:

  • ServerTime and OperatorStatus methods added to the Infinity Service

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