Call Center Technology | Call Center Solutions by AMTELCO

Apr

Call centers exist in a constantly changing marketplace.

Read more about Enhancing the Customer Experience with Expanded Services and Automation

Mar

Healthcare Call Centers Help Bring Care to the Medically Underserved

Call Center Technology

Healthcare Contact Center

Who are the medically underserved? An obvious characteristic is someone who does not have health insurance.

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Nov

Stay Informed of Shifts with miTeamWeb OnCall Widgets

Call Center Technology

Workforce Management

Amtelco’s miTeamWeb Home page displays a variety of information based on the Home page layout.

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Oct

Amtelco Introduces Text Enable Landlines

Call Center Solution

Call Center Technology

Outbound Notifications

Amtelco’s Intelligence Series software and MergeComm platform integrate with Infinite Convergence Solution’s (ICS) Text Enabled Number Service to allow enterprises to send Short Message Service (SMS) messages to their customers using existing and new landline numbers

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Jul

Three Questions to Consider for Choosing Hosted Services

Call Center Technology

Virtual Contact Center

Workforce Management

There have been many advances in communications technology in the last decade that are responsible for many changes in the telemessaging industry.

Read more about Three Questions to Consider for Choosing Hosted Services

Jun

Amtelco Announces Brad Swift as Contract Service Sales Manager

AMTELCO

Call Center Technology

Amtelco, a leader in developing software solutions and applications designed for the specific needs of the call center marketplace, announces the company has brought on Brad Swift as their Contract Service Sales Manager.

Read more about Amtelco Announces Brad Swift as Contract Service Sales Manager

Jun

Artificial Intelligence in the Call Center

Call Center Solution

Call Center Technology

Artificial intelligence is nothing new to Amtelco, which started developing a unique data set for predictive call handling in 2005 – the Intelligent Series (IS) Clairvoyant Agent feature. The latest iteration of this development is the innovative IS Predictive Intelligence feature. Predictive Intelligence uses the ANI for a call to recognize the caller, eliminating the need for operators to re-enter information.