Call Center Technology | Call Center Solutions by AMTELCO

Nov

Mobile Friendly Applications

While desktop and laptop access still represent a large portion of digital media consumption, especially for business and healthcare uses, the trend towards mobile devices is becoming the predominant means of access.

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Nov

Is a Hosted Call Center a Good Fit for Your Business?

Call Center Technology

Virtual Contact Center

Workforce Management

Hosted Solutions

Call centers are actively looking for ways to decrease business costs and maintain reliable communications. When researching your options, a hosted call center is one solution to consider.

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Oct

Benefits of Virtual Call Center Technology

Call Center Solution

Call Center Technology

Virtual Server Technology

Virtual call center technology enables a single physical server to house multiple virtual servers. Virtualization of servers enables the Genesis Intelligent Series (IS) to be deployed in the cloud.

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Oct

Tools to Increase Call Center Efficiency

Call Center Solution

Call Center Technology

Call Center Efficiency

Increasing call center efficiency is a common goal among call centers. You’ll find that having a single software platform for all call center functions, helps to achieve this goal.

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Sep

Colocating Your Call Center System

Call Center Technology

Virtual Contact Center

Workforce Management

Data Center

Technology makes it possible for call centers to compete nationally and internationally.

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Aug

Simplify Your Call Center Software

ACD

Call Center Technology

Simple Call Center Software

The Genesis Intelligent Series (IS) provides advanced capabilities while simplifying and streamlining processes.

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Aug

Off-Site or Hosted Back-Up Call Center Solutions

Call Center Solution

Call Center Technology

Back-Up Call Center Solutions

Have you planned for the unexpected? It’s imperative to be prepared in the event of a business interruption.

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Jul

The Importance of Call Center System Integration

Call Center Software

Call Center Technology

Software-Based Switching

System Integration

System integration is a critical part of operating a successful call center, in both the commercial and healthcare markets.

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Apr

Enhancing the Customer Experience with Expanded Services and Automation

Call Center Solution

Call Center Technology

Call centers exist in a constantly changing marketplace. New channels and technologies are constantly emerging. Using a multi-channel, all-in-one system makes it easier to support customers’ needs and earn their loyalty.