Amtelco Receives U.S. Patent for Auditing Communication Sessions
Amtelco announced it has been granted U.S. patent 10,917,524 for “Auditing Communication Sessions.” The patentable element is Amtelco’s systems and methods for auditing communication sessions.
This improved system makes it possible to audit different types of communication sessions (e.g., calls or web chats) that provide accurate and efficient client notifications. It provides flexibility with respect to call auditing methods and allows the client to audit the communication session in a way that is suitable to their circumstances.
“The ability to audit different types of communication sessions is important to the success of our customers and their clients. This accurate, efficient, and flexible method ensures that the quality of a caller's interaction with the call center is satisfactory,” said Amtelco President Tom Curtin.
Amtelco has a strong history in the telemessaging industry and was founded in 1976 to provide communication solutions to the answering service and medical messaging industry. Amtelco is focused on providing call center solutions that meet or exceed customer expectations and are backed by top notch service and support. Millions of telephone calls are processed every day by Amtelco systems and software in operation in all 50 of the United States and more than 20 foreign countries. By working closely with customers, Amtelco continues to develop innovative features and products.