There have been many advances in communications technology in the last decade that are responsible for many changes in the telemessaging industry. These advances have allowed call centers to use remote agents and to downsize pricey office space. Some call centers are now 100% virtual.
Call centers are actively looking for ways to decrease business costs and maintain reliable communications. Advances in technology have led to more options. When researching your options, a hosted call center is one solution to consider.