Real Time Reporting

The new Active Insights secure, cloud-based platform provides access to call, message, and speech analytics. Use Active Insights to quickly find detailed information about calls and agent performance, complete with automated call scoring. You’ll find that Active Insights is user-friendly, fast and easy to deploy, and gives you accurate insights about your overall call handling.

With the increase in more employees working remotely, you might be concerned about a decrease in work quality and productivity, and you are not alone. There are a variety of analytics and performance measurement tools you can utilize to ensure that productivity and quality are not taking a hit with your transition to a virtual call center.