Outbound Automated Notifications

Automation in your call center is an essential component if you are trying to increase efficiency. Implementing automation saves time, eases frustration, and, when used correctly, increases accuracy. Streamline your call center’s inbound and outbound communications with the MergeComm automated dispatching application.

The Intelligent Series (IS) Social Media Monitor translates popular social media posts, messages, and notifications into dispatch jobs that can be managed by call center agents on behalf of their clients.