Call Center Solution

Are you searching for new ways to generate additional revenue from your existing TAS customers? Maybe you want to bring added value to your current portfolio of services and make your customers stickier. Text-enabling landline numbers is a great solution.

Call centers exist in a constantly changing marketplace. New channels and technologies are constantly emerging. Using a multi-channel, all-in-one system makes it easier to support customers’ needs and earn their loyalty.

With the increase in more employees working remotely, you might be concerned about a decrease in work quality and productivity, and you are not alone. There are a variety of analytics and performance measurement tools you can utilize to ensure that productivity and quality are not taking a hit with your transition to a virtual call center.

Amtelco’s Call Log Agent Assessment can be used to assess agents’ productivity to improve their performance, improve customer retention rates, eliminate unproductive processes and systems, and address sources of agent frustration.

Have you planned for the unexpected? It’s imperative to be prepared in the event of a business interruption. By creating an off-site back-up system in a geographically diverse location, you can rest assured that your call center will be protected from unforeseen occurrences.

Amtelco’s miTeamWeb Home page displays a variety of information based on the Home page layout.

The Intelligent Series (IS) Social Media Monitor translates popular social media posts, messages, and notifications into dispatch jobs that can be managed by call center agents on behalf of their clients.

Amtelco’s Intelligence Series software and MergeComm platform integrate with Infinite Convergence Solution’s (ICS) Text Enabled Number Service to allow enterprises to send Short Message Service (SMS) messages to their customers using existing and new landline numbers.

Increasing call center efficiency is a common goal among call centers. A single software platform for all call center functions, helps to achieve this goal. Our Genesis multi-channel system is designed to provide an intuitive agent interface that minimizes training, increases efficiency, and reduces errors.

Virtual call center technology enables a single physical server to house multiple virtual servers. This enables an entire call center system to run on a single server. A backup virtual server can be deployed to provide system redundancy and backup.