Your call handling software is your organization's central nervous system. Your business depends on it working seamlessly. Spot the symptoms of an outdated system and identify the best time to upgrade. You'll save time, reduce errors, and improve interoperability.
Wikipedia describes system integration as, “the process of linking different computing systems and software applications physically or functionally to act as a coordinated whole.” System integration touches every aspect of today’s society.
The cloud is convenient, on-demand, and available for many resources, including networks, servers, storage, applications, and services. There is minimal management effort and plenty of self-service aspects to the cloud.
Genesis Service Level reports provide reporting on service level statistics for each Agent ID, Agent ACD Skill, Agent Skill Group, and client account. There is also a Service Level report that is grouped by interval.