Call Center Software

Upgrading a communication system can be a long process and you need to know the right time to make the upgrade. Having a trusted technology partner, with decades of experience in successful project management, to expertly lead your team through the upgrade is paramount.

Utilizing a call center scripting tool provides many benefits to help with training and efficient call handling. Agent scripting software can be used to script call flows and workflows.

Automate and simplify the scheduling of your on-call coverage using Amtelco’s Auto Scheduler feature. Auto Scheduler provides accurate scheduling, saving time and the hassle of this tedious process. 

Managing the call queue to ensure calls are being answered in a timely manner can be a tedious task for your supervisors.

Your call center and contact center staff and clients can view real-time information about automated call distribution (ACD) activities, agent call handling statistics, and Intelligent Series dispatching task with the miTeamWeb Dashboard. Data is provided in both graphic and text formats for easy viewing.

Amtelco announced the release of version 5.5 for their Intelligent Series (IS) suite of call center applications. 

“How do I increase efficiency in my answering service?” is a common question for call answering service owners. A robust and modern software system is a must for efficient call-handling.

Implementing new call center software is a huge project with various steps and time involved. Are you in the process upgrading your call center software?

If your current call center software is outdated or inflexible, only you and your team know how much longer you can sustain the challenges.

Your call handling software is your organization's central nervous system. Your business depends on it working seamlessly. Spot the symptoms of an outdated system and identify the best time to upgrade. You'll save time, reduce errors, and improve interoperability.