Amtelco

When a large communications project or merger is on the horizon, you may be overwhelmed and unsure about the cost and liability that comes with hiring temporary in-house or contracted employees to complete the venture.

Amtelco, a leading supplier for more than 45 years of communication technologies and software communications applications, today announced that the Amtelco Genesis Intelligent Series application version 5.4 is compliant with Avaya OneCloud™ Unified Communications.

Amtelco, a family-owned business located in McFarland, Wisconsin, has been a trusted name in call center communication systems, software applications, and telephone switching technologies for forty-five years.

The following versions for IS Supervisor, Soft Agent, miTeamWeb, and Infinity have passed Amtelco quality assurance testing and are ready for general release.

Each year, the NAEO Board recognizes one outstanding volunteer who stands out for his/her overall leadership and contributions during the past year.

When a phone call is one of the first personal connections a patient makes with a hospital, the operator’s ability to handle the call professionally and accurately plays a large role in the patient experience. An individual operator averages 450 calls per day, with no two calls the same.

Amtelco has been awarded a Top Workplaces 2021 honor by Wisconsin State Journal Top Workplaces Top Workplaces. The list is based solely on employee feedback gathered through a third-party survey administered by employee engagement technology partner Energage LLC.

​​​​​​​AMTELCO announced it has been granted U.S. patent 10,917,524 for “Auditing Communication Sessions.” The patentable element is AMTELCO’s systems and methods for auditing communication sessions.

Amtelco announced it has been granted a U.S. patent for “Intelligent Speech-Enabled Scripting.” The patentable element is Amtelco's system and method for intelligent speech-enabled scripting.

Amtelco has been awarded a Top Workplaces 2020 honor and a special award for work/life flexibility by The Wisconsin State Journal. These awards are based solely on employee feedback gathered through a third-party survey administered by employee engagement technology partner Energage, LLC.