Amtelco

At Amtelco, we are committed to creating lasting, positive support for our employees, our customers and our communities.  Right now, we think that means we need to take some steps for the greater good.

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Amtelco introduces version 5.4 of its Intelligent Series (IS) suite of call center applications. Many of the features were developed in collaboration with Amtelco customers.

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Wow! What a rush and joy 2019 has been with many exciting accomplishments to boast about!

Genesis IS and Genesis Spectrum are now in nearly 100 locations, and this number will very easily more than double in 2020!

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Encryption is an important tool to ensure our data is kept safe. Healthcare providers are required by the Health Insurance Portability and Accountability Act (HIPAA) to use encryption to protect their patients’ electronic protected health information (ePHI). This requirement also applies to any organizations, such as call centers, that process, store, or transmit ePHI.

As call centers transition to remote, work from home, environments, one challenge they may face are keeping their remote agents engaged. While there are many benefits that working from home offers, one aspect that agents may miss about not being in the office each day is the social aspect.

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Amtelco presents its new, improved, and sleek TechHelper website—with searching capabilities and a new mobile-friendly interface.

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Digital Eye Strain (also referred to as Computer Vision Syndrome) is very common and has increased with the frequent usage of digital devices. If you spend a majority of your day staring at a screen, you have probably felt the effects of digital eye strain.

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Amtelco, a leading supplier for more than 40 years of communications applications, today announced that its Soft Agent application version 5.4 is compliant with key Avaya OneCloud™ CCaaS (Contact Center as a Service) solutions.

Beginning today and all week, Amtelco is celebrating what would have been the 100th birthday of our co-founder, Bill Curtin, II, affectionately known as "Mr. C." Bill founded Amtelco in 1976, along with his wife Eleanor, to provide communication solutions to the answering service and medical messaging industry.

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Amtelco, a leading supplier of communication technologies and software communications applications for more than 40 years, today announced that its Genesis Intelligent Series solution is compliant with key Avaya IX Workplace Calling solutions from Avaya (NYSE: AVYA), a global leader in solutions that enhance and simplify communications and collaboration.

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