Amtelco

Amtelco is pleased to announce the addition of Jaimie Guidry and Kelli Harrigan to the Contracted Services team. 

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When a large communications project or merger is on the horizon, you may be overwhelmed and unsure about the cost and liability that comes with hiring temporary in-house or contracted employees to complete the venture.

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Amtelco, a leading supplier for more than 45 years of communication technologies and software communications applications, today announced that the Amtelco Genesis Intelligent Series application version 5.4 is compliant with Avaya OneCloud™ Unified Communications.

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Amtelco, a family-owned business located in McFarland, Wisconsin, has been a trusted name in call center communication systems, software applications, and telephone switching technologies for forty-five years.

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The following versions for IS Supervisor, Soft Agent, miTeamWeb, and Infinity have passed Amtelco quality assurance testing and are ready for general release.

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Each year, the NAEO Board recognizes one outstanding volunteer who stands out for his/her overall leadership and contributions during the past year.

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When a phone call is one of the first personal connections a patient makes with a hospital, the operator’s ability to handle the call professionally and accurately plays a large role in the patient experience. An individual operator averages 450 calls per day, with no two calls the same.

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Amtelco has been awarded a Top Workplaces 2021 honor by Wisconsin State Journal Top Workplaces Top Workplaces. The list is based solely on employee feedback gathered through a third-party survey administered by employee engagement technology partner Energage LLC.

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​​​​​​​AMTELCO announced it has been granted U.S. patent 10,917,524 for “Auditing Communication Sessions.” The patentable element is AMTELCO’s systems and methods for auditing communication sessions.

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Amtelco announced it has been granted a U.S. patent for “Intelligent Speech-Enabled Scripting.” The patentable element is Amtelco's system and method for intelligent speech-enabled scripting.

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